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Commodités, services et plus
Commodités, services et plus
Avis pour Eggstatic
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Afficher toutbrunch(18) recommend(9) egg(8) halal(8) alfred(7) pancake(7) eggstatic(6) benedict(5) bread(5) highly recommend(4) steak(4) breakfast(4)
I sent an email on 03/13 to which I got no reply so I'll write here.
I wanted to share some feedback about our experience early that morning. Your restaurant advertised that you are open for suhoor from 1:00 AM to 4:30 AM during Ramadan, so a friend & I specifically planned to come & arrived around 3:30 AM. When we arrived, the restaurant lights were on, there was staff inside, & we saw a chef in the back, but we were told you were closed because there had only been two tables overnight.
This was really disappointing because we came based on your advertised hours. When hours are publicly posted, customers expect the restaurant to remain open during that time. Otherwise it feels misleading, especially when people are making the effort to come out in the middle of the night during Ramadan for suhoor.
We were really looking forward to trying your restaurant & supporting a new local business, but this experience left a poor first impression. I would appreciate if a manager could reach out regarding this situation & how it could be addressed.
Thank you!
Went to Eggstatic for suhoor. It was an exeptional experience. The atmosphere was festive yet calm. We ordered the chef's favorite Muhamara dip, eggstatic steak n egg & Fahsa. All three items were flavorful. The dip was too good! 👌🏼
The waitress was super nice. Service was fast enough. Highly recommend this place & would love to visit again on regular hours.
We went to Ecstatic Restaurant for Suhoor & had a mixed experience.
It took 1 hour & 5 minutes to receive our plates, which is quite long - especially during Suhoor when timing is important. There were also a couple of mistakes with our order. We asked for multigrain bread but were served white bread instead, & the white bread was dry, almost as if it had been toasted & left aside. The potatoes on the plate seemed dry & not very fresh, & the sunny-side-up eggs looked like they may have been sitting before being served. I had the steak, which was okay, but overall the plate felt that it was put aside & lost it's freshness.
That said, Zainab, our waitress, was excellent - kind, professional, & clearly doing her best. She was the only waitress handling a full crowd, with just one chef & one bus girl supporting. The issue seemed to be understaffing rather than lack of effort. Because of her service, we still left an 18% tip.
Based on the food & wait time alone, this would have been a one-star experience. However, because of Zainab's service & attitude, I'm giving three stars.
This place has potential, but better staffing & kitchen coordination - especially during busy Suhoor nights - would make a big difference.