It's quite spacious so you usually don't need to make reservations. The menu is really diverse with more traditional brunch options & Lebanese dishes. Service is always great, Nour was really helpful & attentive.
We arrived at 12:30 & were seated promptly, I don't usually leave negative reviews & often assume it's just an off day, but after reading other reviews, it seems this is an ongoing issue.
To start, we sat for about 15 minutes without water or menus, & my husband had to go ask for them twice for menus After finally receiving them, we reviewed the menu & placed our order as soon as our server returned, concerned it might take a while for them to come back again. We ordered coffee, milk for our son, & an iced matcha latte. The coffee & milk arrived after about 10 minutes , but the matcha latte never came - no milk or cream for coffee so my husband drank it black. & we didn't mention it, not wanting to add to their workload.
The biggest issue was the wait for food. We waited approximately 1 hour & 30 minutes. Our son's pancakes arrived at 1:47, about 10-15 minutes before the rest of the meals. When our food finally came, it was barely warm. After such a long wait, we expected hot, fresh dishes.
We also noticed that other tables who arrived well after us were receiving their food before us. However, even then, their entire table wasn't served at the same time.. only 2 out of 6 people received their meals while the others continued waiting. This showed that the issue wasn't just delays, but overall disorganization in how food was being prepared & served.
I ordered the fried chicken Benedict with spicy hot sauce on the side, which was missing & had to be requested afterward. Based on the temperature & overall quality, I would rate it around 6/10-the hash browns were barely warm. My other son ordered the Tomato Jacket, which didn't resemble what was described on the menu & was very disappointing 2/10 It didn't look appetizing at all. I felt really bad for him. My husband had the steak & eggs, which he said was just okay, around a 6.5/10.
When our food arrived, we didn't even have utensils.
Overall, the service felt very disorganized. We had a different server each time someone came to our table, & no one seemed to be assigned specific sections. There was very little communication or follow-up throughout our visit, which made the experience more frustrating.
It seems like a management issue rather than just a busy day. Some suggestions that could improve the experience:
• Assign servers to specific sections for better accountability
• Have basic items like water, menus, & utensils ready for quick service
• Consider adding QR codes at tables as a backup for menus
• Ensure better coordination in the kitchen so food is served together & hot
• Hire & train staff who are engaged & attentive to customers
I really wanted to like this place, especially as a halal brunch option, & I genuinely hope they succeed. Based on other reviews, this appears to be an ongoing problem. I'm not looking for a response-just for these issues to be addressed & improved.
The food & service at Eggstatic was amazing! Our server Ranya was very attentive & knowledgeable about the menu. The steak & eggs dish was 10/10, this place is a must try! The biscoff pancakes was also the perfect sweet treat! Will definitely be back!
The food & atmosphere were okay, but the service truly elevated the experience. Jade was an amazing waitress very kind, professional, & attentive throughout our visit.
