Doughnats attracts a range of feedback, with many praising the friendly staff, a clean inviting space, and a wide array of donuts, including vegan and gluten free options, plus fresh, eye catching mini donuts. Positive notes highlight helpful service for events, thoughtful packaging, and flavors that stand out for everyday treats and special occasions. Some customers, however, felt disappointed by personalized orders that looked rushed or relied on stickers rather than real design, with presentations not matching online advertising and expectations for customization. Questions about value and consistency arise when it comes to custom orders, allergen handling, and mixing gluten free with regular options, as well as reports of items tasting overly sweet or not as flavorful as others. Overall, the reviews suggest strong product quality and a pleasant atmosphere, but point to improvements in customization accuracy, allergen safety, and consistency to balance the experience.
I placed a order for my friend he was graduating of plumbing school & I asked for Mario Bros theme. I did ask for a customized order Mario's face (red hat with the'M', mustache)
Green pipes or plumber tool (wrench or plunger) MAYBE shape donuts. I sent some pictures for inspiration because I saw online different themes they have like winnie the pooh faces & Pokemon so I thought it would be fun.
I was really disappointed with my experience. I was very clear about what I wanted. Instead of something creative or thoughtfully done, I received donuts with only stickers i didn't asked for.
They were slapped on-no effort, no design, no creativity at all. Presenting this as a surprise felt like a joke to my friend & family.If this was meant for kids, it would be incredibly disappointing.
If you're offering personalized orders, there should be some level of care or artistic effort involved. What I received felt rushed & lazy, especially for something that was supposed to be customized.It didn't reflect what's advertised online. The quality & presentation were misleading compared to what's shown on Instagram & the website. Definitely not what I expected, & not worth the price. I wouldn't recommend this place.
Such a lovely experience! The lady who greeted me had such a warm & positive attitude. So many donut options - all beautifully displayed & even better tasting! Fresh, delicious, & to top it off, I was given a free one to take on the road. Highly recommended! 🍩✨
These donuts are not only an art-masterpiece, they are incredibly power packed with flavour. I was shocked how good they tasted that I went back to order another 6 for my mom.
Fact: These guys know how to bake the perfect donut, not for debate.
If your craving donuts , you gotta try these
Highly recommend
Amazing, sweet little donuts with so many different & original flavors! I definitly recommend eating them on the day of, because they dry fast, & they're really delicious when they're fresh!
Perfection. I cannot believe how special these donuts are & they melt in your mouth. So fresh. Been here many times & the flavors keep getting better. The staff is amazing. Attentive & so helpful. Highly recommend!!!!
Sep 8, 2024
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Love everything here - the Doughnats , cookies , & the most delicious challahs! The presentation & creativity is amazing ! Staff & owner are wonderful, friendly & kind. Highly recommend!
Most wonderful bakery, with the most delicious sweets. Highly recommend trying all of their desserts. Super friendly environment with the most pleasant staff. Can't wait to go back!
This is the only doughnut shop I will eat at. Best doughnuts in Montreal by far. Tasty, creative, fun & light. The staff are super friendly & welcoming. The owner is one of the nicest people I've ever met. It has become a Friday tradition to order Doughnats! Highly recommend.
I emailed them about our food allergies to make sure everything was safe & they answered efficiently & quickly. They recommanded the Triple threat donuts (vegan & gluten free). I ordered them online the next day. Everything was delicious & fresh. My kid was very excited to taste donuts & we will definitely order again. Thank you :)
10/10 highly recommended Uber eats an assorted box (of 12) amazing for a birthday party pot luck Wasn't sure if they well peanut free, so I called & I think I was speaking to the owner. They were extremely helpful & friendly when I spoke to them on the phone. My friends & I keep buying from this shop for our functions !!
I have peanut & nut allergies, & me & my girlfriend discovered this place about a year ago, it's been our go-to for treats ever since! The doughnuts are made fresh & absolutely amazing, & the only thing better than the doughnuts there is the service! Super friendly staff & they obviously care about their products, so the quality is always top-notch.
The different options available for various holidays is also a bonus! I loved the strawberry cake during Mother's Day!
Having allergies, it's obviously difficult for desserts/baked goods, but I'm always super happy to go there knowing whatever I eat is safe for me. I definitely recommend this place for anyone who has allergies, or whose kids have allergies, because you can go worry-free, it really is a blessing to have this place. The first time I spoke to Nat on the phone about the allergies it was reassuring & she was super sweet to talk to.
One thing I would say is that the doughnuts are probably more expensive than a regular place, but I have no problem paying that for peanut/nut-free food.
DoughNats went out of their way to deliver birthday doughnuts for my daughter to make her day special. The ability to order letter doughnuts to spell out “Happy Birthday” made them even more unique. The treats were very much enjoyed by my daughter & her class. The process was easy, & the staff was friendly & accommodating. Would definitely recommend!
