Des Cantons - Microbrasserie

Alex

4.0

The food at Des Cantons Microbrasserie in Magog is fantastic! We enjoyed the ribs & burgers, & they were delicious, meeting all our expectations. However, we were surprised by the beer on tap (Back Country), which tasted very different from their canned beers sold in stores. It wasn't bad, but the flavor profile was so different that I double-checked to make sure it was the right beer. It was. Unfortunately, it took 1 hour & 30 minutes to receive our main dishes, even though the restaurant wasn't full. It was frustrating to see other patrons, who arrived after us, getting their food before us. Our waiter eventually admitted he had forgotten our order & had just put it in. As compensation, we were promised that our two entrées would be on the house. However, we only received one of them-the crispy cheese, which was good. The other entrée, the "crevettes bang bang," never arrived, which was disappointing as we were looking forward to it. In the end, we were compensated with one entrée, one beer, & soft drinks for the kids. Despite the wait & the service hiccups, the food was delicious & worth it. Most servers seemed to be avoiding patrons, & we noticed from their expressions that many were also tired of waiting. This wasn't a major issue for us as we were able to enjoy the nice weather by the water while we waited. Management should ensure there are enough staff to avoid such situations in the future, as not everyone may be as patient. Despite the service issues, we loved the experience & will definitely return. The beer from Des Cantons is excellent, & we want to continue supporting this local business. Sometimes service lapses happen, & I hope management takes steps to improve. The staff seemed stressed & were doing their best with limited resources. We hope for better service next time.

26 juin 2024

sur Google

Johanne

2.0

Many problems with our reservation. We had reserved for six by the water (the day before we saw there were 6 people eating by the river) & they told us this was not possible. It was our friend's 70th anniversary & we had requested a dessert & candle. through Opentable. No dessert arrived & the manager owner said I should have asked the waitress. Impossible as I was sitting by the birthday girl. & most importanly, my friend is celiac. We had chosen this restaurant as there was a poutine that was supposedly gluten free. When she ordered we found out the fries were cooked in the same oil as other fried food. She ended up ordering a burger wrapped in letture with a side dish of salad. The side dish had fried onions -- a no-go & the beef was half raw, My friend ended up eating 1/2 burger pattie for $24 + TAX + TIP.. The only positive of this restaurant is its location & the wonderful server that wax extremely patient wwith us. The manager/owner was of absolute no help. She does not understand gluten free & a celiac condition. SHe informed me that celiacs should not be eating fries!!! & my last statment is that noone was there to greet us ... we had to find our own table with 3 friends sitting on a bench & cushion.

18 juin 2024

sur Google

Cathy

3.0

Very disappointed with the misleading menu. We were expecting gluten free options as menu indicated but that was not the case. Finally my friend settled on a burger with lettuce, no bun, & a salad. When the salad came had fried onions. It was sent back. Her burger was also quite pink. A regular salad came after she was done eating. It was a very disappointing expensive experience for her. Server we had was very nice but no host or hostess at door to seat us. I think someone needs to review the menu so that it's not misleading to customers.

18 juin 2024

sur Google