Cosmopolitain used to be one of our favorite breakfast places, for the food quality & quantity, service & kind management. Unfortunately, things seem to have changed...& not for the better. Our last visit, yesterday, was my son's choice for celebrating his birthday with the family. As usual, we called to reserve a few days ahead of time. To our surprise, the seating arrangement was far from normal (the usual) or logical (tables split in between). We spoke with the waitress, who refused to change the configuration with the pretext that there was another reservation for the next table. We didn't make a fuss, but the owner showed up & we explained the situation, to which she said it would take too much space & block the way. We explained that they usually seat us in that way, with a few more people (we were 9 people & usually we're 12-13), that it's the end of the unit, so there's no blockage & that it would actually give them an extra table to receive more clients (even though the restaurant was only 2/3 to 3/4 full). Again, the owner wouldn't budge & seemed to not care, which surprised me, as she's usually smily & sweet. Food was good, as usual, but quantities were reduced (less potatoes & now decorative fruits require a supplement). Service was good, as usual, with the exception of the bread baskets being served without regard to the split seating arrangement. The bathroom (I'm referring to men's) experience was disappointing, not to say shocking. One of the urinals seemed to be blocked or clogged, which caused a little flood in the bathroom. The automatic soap dispenser was not functional & we had a soap bottle next to the sink. The hand paper dispenser was also not functional (or simply not filled) & a roll was left on top of the dispenser. The gentleman that was in the bathroom at the same time as myself, & who almost got soaked by the urinal after use, spoke with the owner but she didn't seem to see the urgency in the matter. When she came to my section of the restaurant, I told her that I wasn't aware if the other gentleman had spoken to her (which I saw him do) & explained the urinal overflow/flood situation. She seemed to take it more seriously & went to speak with some staff, but I'm not sure that I saw anyone headed towards the bathroom. All-in-all, if you're looking for good food, it's still not a bad place. However, if you're looking for a good dining experience, it unfortunately no longer seems to be the place to go, as it doesn't seem to be on the management's priority list. *** & one last note....the reservation that was referred to for the other table...that table was neither used nor set &, at one point, we were offered a chair from that same table. ***
Merci à Stéphanie 2 pour l'excellent service! Rapide, efficace & bon rapport qualité/prix, nous reviendrons. :-)
