Chez Mère Grand

Legends

5.0

On vient depuis des années.
Le café au top
La nourriture au top
Le service au top
Le patron est une personne chaleureuse & très accueillante , toujours là pour nous raconter une histoire pour bien commencer la journée.
Je recommande vivement.
Julie & Geoffrey

Sara

1.0

Although the café itself is cozy & welcoming, the owner is probably the rudest person I have ever encountered in the service industry on the receiving end of a service. He is rude to english customers, makes you feel stupid when ordering, & messes up your order. Will absolutely not be returning, even though their chocolatine is to die for. Unfortunately there are quite a few bad reviews specifically mentioning the owner's rude behaviour, it's truly a shame for the other great employees.

Take

1.0

We had coffee there two years ago, went back this year, one server was very rude pretending not understanding English trying to intimidate my spouse. He was very rude, not funny showing zero respect for their patrons.

Amy

5.0

Wow! Mais quel service 💗 Le propriétaire est d'une gentillesse exceptionnelle. Le grilled cheese au canard est tellement bon. & le cappuccino 🤌

Tarian

5.0

My goat Texas man 🫡 made great coffee & good conversation

Sarah

4.0

Je suis allée au Café Mère-Grand hier & je voulais souligner à quel point la jeune fille à l'avant était gentille, accueillante & professionnelle. On sentait qu'elle faisait vraiment de son mieux avec les clients!

Par contre, l'homme qui l'accompagnait était franchement désagréable avec elle, & c'était malaisant à voir comme cliente. J'espère sincèrement qu'elle est traitée avec plus de respect que ce que j'ai vu. Elle mérite d'être reconnue pour son excellent service.

Timothy

5.0

Really nice cozy cafe. I ordered an iced latte with caramel syrup, it was quite nice & refreshing. The grilled cheese with smoked meat was absolutely delicious! The staff were very friendly & helpful as there were many food & drink options. Will definitely come back to try other things on the menu!

Jim

5.0

Excellent café, excellente bouffe, excellent service! Toujours accueilli de manière chaleureuse & avec la bonne humeur contagieuse de Romain!

Pl

2.0

My partner is someone who loves visiting cafés wherever we go, so after we checked out, we wanted to try a nearby café as our last stop before heading home.
The café had a cozy, homey vibe, but the entrance area was quite small. We walked in & focused on the menu so we could order quickly without taking too much time. In doing so, we may have unintentionally blocked the path of a staff member who was carrying drinks to a table.
When he came back & greeted us, I ordered an iced mocha & a hot mocha. He looked straight at me & said, with emphasis,'I don't make iced mocha.' I sensed he was upset, so I apologized & tried to think of something else to order, but I was a bit flustered. He stared at me again & repeated,'I don't make iced mocha.' I apologized once more. Honestly, I didn't know how to react in such an awkward situation.
It might have been my fault for not studying the menu beforehand. I didn't realize that I had to strictly order only what was listed, & I truly couldn't read the French menu quickly enough at the time-so I sincerely apologize for that.
After reflecting on it, I don't think I did anything seriously inappropriate. I've visited many cafés & restaurants in Montreal & have always been treated normally. Unfortunately, this was our last café before leaving the city, & I don't think I'll return.
I regret not reading the negative reviews beforehand, as I can now relate to what others have experienced. I believe there are many better ways for a business to respond to customers-such as suggesting alternative iced drinks-instead of staring & repeating the same line like a robot. It made it hard for me to enjoy the drinks & pastries.
As someone who also works in the service industry, the last thing I would do is speak rudely to a customer. As professionals, we can always guide them toward better options with our expertise, & no one likes being treated disrespectfully.
We stayed there for a short while & noticed that the baristas seemed to rotate quickly. I can only imagine that if I had encountered a different staff member, the experience might have been better.

In summary, if you're not familiar with this café, make sure to read the menu carefully beforehand & only order what's listed. You might then be able to enjoy the drinks & pastries. I ordered a pistachio cookie, which tasted as expected, the financier was delicious, & the hot mocha wasn't great for me. My partner had a hot matcha, which was nicely rich.

Chi

5.0

Je suis venue pour un café… je suis restée pour la vibe ☕😌..

Bonne chocolatine, ambiance cosy, & moi qui fais semblant de lire alors que je profite juste du printemps qui arrive 🌸!

Clairement le genre d'endroit où ton café refroidit parce que tu veux pas partir 😂.