Brûlerie Urbaine

E

3.0

Cold hot chocolate? Food was fine

Mar 22, 2026

on Google

Daniela

1.0

This used to be one of my favorite places because it was kid-friendly & the food is great (the smoked meat poutine is amazing). I often came with friends, alone, or with my kids because they even have a small play area.

Unfortunately, one employee completely ruined that experience.

I came with my two boys, who were quietly playing, & ordered a hot chocolate. A woman (not sure if she's the owner or staff) started giving me extremely rude looks simply because I only ordered that. She even made comments about it to the cashier - just loud enough for me to hear. (The persons taking your order are always nice & polite, this is not against them)

She then started'cleaning' already clean tables around me while staring at me in a very hostile way. It made me so uncomfortable that I didn't even finish my drink & left.

Very disappointing. It only takes one person to make a place feel completely unwelcome.

If customers with kids are expected to order more than just a drink to use the play area, that should be clearly stated.

So sad, because this used to be one of my favorite places.

Mar 15, 2026

on Google

Pat

3.0

Usually both the food & service are good however, recently I tried the dark chocolate crepe & it was disappointing there was barely any chocolate on it even when asking for some extra I still would recommend the place but would not recommend the dark chocolate crepe

Nov 4, 2023

on Google