Boston Pizza functions as a massive culinary destination focused on a sprawling menu of signature gourmet pizzas, hand-pressed doughs, and diverse American comfort foods. The kitchen produces a wide array of options ranging from slow-roasted ribs and pasta dishes to crisp, fresh salads and shareable appetizers designed for group settings. High-definition screens distributed throughout the space create a high-energy atmosphere that complements the extensive selection of draught beers and mixed drinks. Each pizza features proprietary sauce and premium toppings that define the chain’s long-standing reputation for consistency. Diners choose from multiple crust styles including thin, original, or multigrain bases to customize their experience. This facility maintains a standardized layout that prioritizes functional seating arrangements to accommodate large parties, families, and casual patrons seeking a reliable meal in an active, tech-forward social environment.
Boston Pizza generally receives positive feedback for its efficient and friendly service, particularly when accommodating large groups or sports fans. Many guests enjoy the quality of the food, especially the pizza, and find the atmosphere suitable for casual dining or watching games. However, consistent concerns are raised regarding the high noise levels, the need for better temperature control or air conditioning, and occasional inconsistencies in food portion sizes or preparation. While most diners appreciate the professional staff and overall experience, some visitors have encountered issues with billing accuracy or lackluster meals, highlighting a varied experience depending on the specific location and timing of the visit.
J'ai effectué une commande pour emporter par téléphone pour 8 personnes la jeune femme qui m'a répondu a été super polie & professionnel elle a réviser la commande 2 fois avec moi . J'entendais le sourire dans sa voix. Lorsque nous sommes venus chercher la commande tout étais parfait chaud & aucune erreur. Elle tais emballer de façons à être facilement transportable. Un gros merci . Boston pizza mirabel . Vous avez fait de notre party une réussite
Jan 8, 2026
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Our visit to Boston Pizza was extremely disappointing & poorly managed.
From the moment we arrived, everything felt disorganized. The service was very slow, & there were long delays before receiving our food. When the dishes finally arrived, several orders were incorrect, forcing us to send items back after already waiting far too long.
The behavior of one server was particularly unprofessional & rude. When we asked for assistance, her response lacked respect & professionalism, making the situation uncomfortable for our entire table.
One incident stood out as especially unacceptable: the server took ketchup from our table & gave it to another table without asking, which raised serious hygiene & customer service concerns.
Management was clearly ineffective & absent. A person who appeared to be in charge witnessed the issues but did not intervene, assist customers, or correct staff behavior. There was a clear lack of leadership.
Overall, this restaurant does not meet the standards expected from Boston Pizza. Poor service, lack of organization, & weak management made this a very unpleasant experience. I would not recommend this location.
Very Poor Experience - Far Below Boston Pizza Standards
I visited Boston Pizza with my family & friends, & unfortunately this was one of the worst dining experiences we have had at any Boston Pizza location.
The service was extremely slow, & our food arrived after a long delay. When it finally came, several orders were incorrect & did not match what we had asked for. Some items had to be returned after waiting for a long time, which completely disrupted our meal & experience.
One of the servers was very rude & unprofessional. When we politely asked for assistance, she responded in a disrespectful manner & said that she does not speak English. While language barriers can happen, basic courtesy & professionalism are still expected - & this was completely lacking.
An especially unacceptable & strange incident occurred when the server removed ketchup from our table & gave it to another table without asking or checking if we still needed it. This behavior was shocking & unhygienic.
The management was clearly ineffective. A person who appeared to be a manager was present & observed the situation but did nothing to correct the behavior, support the customers, or manage the staff. She also seemed to avoid our table & tried to act as if she was not the manager, which made the situation even more frustrating.
Overall, this location shows poor service, lack of professionalism, & weak management. It does not reflect the standards or reputation that Boston Pizza is known for. I would not recommend this location to anyone, & I sincerely hope head office reviews what is happening here.
Excellent service chez Boston Pizza Mirabel ! Un gros merci au gérant Tommy qui est super accueillant & professionnel. & un shoutout spécial à Samantha, notre serveuse, qui a été attentionnée, rapide & souriante tout au long du repas. C'est toujours un plaisir de venir ici - on se sent bien servi & apprécié. Je recommande fortement !
I had ordered at this location for the first time & everything was fresh & delicious. My only issue is that the pizza had way more crust than usual. I've ordered several pizzas throughout the year from various other BP locations & this is first time the pizza came out like this. Other than that, the pizza was quite tasty. Also tried the bandera bread which was very cheesy but a bit too salty for me. Macaroni & cheese which is loaded with 5 different cheeses, was ultra rich with all the various cheeses but I don't think I would personally get it again, as I'm not that big of a fan of mac & cheese. Caesar salad was very fresh & the brownies were moist, chewy & decadent, paired really well with the chocolate & caramel sauce.
