Bâton Rouge Grillhouse & Bar

Elie

5.0

The waitress tried to save us money with the order, which she didn't have to, which made me appreciate her effort. Food was excellent as usual.

Ladii

2.0

We came for a group dinner. Since my family has been here many times & loves the restaurant, we invited others to join us, & it turned out to be their first time eating at Baton Rouge. Unfortunately, a few issues made the experience far less pleasant than we hoped.

?Those who arrived early were seated promptly, but they noticed that the hostess greeted & seated other parties with a warm smile & a pleasant demeanor-an energy they unfortunately didn't receive when they arrived.

?Later in the evening, one of our drink pitchers had to be returned because there was a fly in it. When we politely asked if the drink would be removed from the bill, the manager loudly responded,'What's the problem?' When we explained the situation, the reply was,'No, it's a fruit fly, there isn't much we can do about that. We already replaced the drink.' While we were grateful the drink was replaced promptly, the manager's aggressive tone completely lacked empathy & basic customer service.

?Given how many times we've visited in the past & the way our group was treated, my family has decided we will no longer dine at the Rue Jockeys/Decarie location. Baton Rouge usually maintains a high standard for the customer experience, but that was missing tonight. Whether it was a management change or just an off day for the staff, paying customers expect a baseline of respect & care-especially when tips & positive reviews are expected in return.
?
We will likely try our luck at other locations in the future, but we wanted to share this feedback so the team is aware of the lackluster experience we had, particularly for those trying Baton Rouge for the very first time.

Edwenson

1.0

Unfortunately, our first experience at Baton Rouge was extremely disappointing, & based on what happened, my family & I will not be returning.
From the moment we arrived, we did not feel welcomed or greeted with the warmth & hospitality we expected from a restaurant of this reputation. Unfortunately, the experience only got worse.
We ordered a pitcher of drinks for the table, & to our disbelief, there was a fly inside the drink. When we brought this serious issue to the manager's attention, we expected an apology, empathy, & a genuine effort to resolve the situation. Instead, the manager's tone & demeanor were unpleasant & dismissive. His response was essentially,'What's the problem?', rather than showing concern for the fact that we had just discovered a fly in something we were being served.
What was most disappointing was the lack of empathy & professionalism. We were not looking for an argument or anything unreasonable-we simply expected the situation to be taken seriously & handled with basic courtesy & respect. Instead, it felt as though the manager wanted to brush the matter aside.
Mistakes can happen in any restaurant, but how a restaurant responds to a mistake says a lot about its management & customer service. Unfortunately, the way this situation was handled left a very negative impression on our entire family.
This was our first visit to Baton Rouge, & sadly, it will also be our last. We came expecting a welcoming family dining experience & left feeling disappointed & disrespected.
Based on our experience, we cannot recommend this location & will not be returning.

Andrew

4.0

Pretty good food exactly what I expected. The waitress was great & attentive.

Laureen

1.0

Nourriture magnifique, notre serveuse a été hautaine & irrespectueuse.
Elle a rendu l'expérience amers
Il y avais 4 clients mais elle semblait totalement dépassée…
Nous avons du lui demander de prendre nos commande , & meme apres ca elle est aller servir d'autre client avant nous

nous avons tous une vie hors du travail si ca ne vas pas ne venez pas au travail

Elle à soufflé plusieurs fois comme si nous la dérangions.
Son nom est Sarah

Au moment du tips très désagréables alors nous étions prêt a lui en donner .

Elle a mentionné l'importance du tips alors que le service était MEDIOCRE.

FIRST & LAST

Walter

5.0

Le meilleur des Bâton Rouges, qualité-prix; serveuses & serveur amicales & polis, la direction mets un menu à midi que les autres devraient (copié-collé). Nous voyageons 40 minutes de Laval pour trouver cette qualité sin par.

Jack

4.0

Very good food. Comfortable booths good service. Parking is free so I recommend.

Debbie

5.0

Absolutely the best swordfish I've ever had in my life ❤?

Pierrot

5.0

Le meilleur steak de Montréal

Engeling

1.0

Steak is getting skinny & smaller while prices are going sky rocketed. 🚀