Allo Vélo

Jaclynharris1977

5.0

Excellent customer service, kind & caring staff.
My family & I rented bikes from Allo Vélo on the 30th. We rented a mix of regular bikes, e-bikes & a cargo e-bike for my dad who has Parkinson's & struggles with his balance. Only 20 minutes into our ride an unknown cyclist was going way too fast under an overpass, lost control & crashed right into my dad knocking him to the ground & damaging a wheel on the cargo bike. Luckily my dad was ok & just shook up from the incident. We called Allo Velo immediately to notify them of the crash & the damage to the wheel. They told us to hang tight & would deliver us another cargo bike to our location. 15 minutes later they arrived with a new bike for my Dad so we could continue our sightseeing with no interruption & even offered to extend our rental time an extra hour free of charge! Biking is a great way to see Montreal, we rode to the formula one track & did some laps. I highly suggest Allo Velo & we look forward to renting from them again next summer!

Emily

5.0

We had an amazing experience with allo velo. They took care of my elderly dad with his rental as he needed a cargo bike for stability. They gave us bonus time at no charge when we got delayed.

Ben

5.0

We had such a great rental experience. We reserved online & rented a Trio Mono for the day. It was very agile & cool looking & fit our family well. The staff focused on us & made sure we had a safe route & some places to visit.

On return, we were looking at kids bikes & decided to buy one on the spot after great customer service & willingness to make it work for our schedule. Lamar delivered the packed bike directly to our hotel because we didn't have an easy way to move it.

Highly recommend, will come again.

Jia

5.0

Great service, came in because I had a front wheel flat, bike technician got it fixed in 10 minutes for 25$ & even tuned my bike for free. Honest bike shop & straight to the point! Will definitely come back, even if it is not the closest one to my place l.

Frank

5.0

Great experience at Allo Vélo! Jordan was top notch. He honestly diagnosed my bike, communicated every step clearly, & even went out of his way to remove my crankset & fenders. He really goes the extra mile to keep cyclists happy. Highly recommend asking for Jordan!

Connor

5.0

This place deserves higher than five stars. Far & beyond the best customer service experience I've ever had. They're so friendly that it was genuinely fun to just hang out while my bike was being repaired, & the repair was quick & professional. On top of that, I'm quite new to biking & the guy I spoke with took the time to give me advice & pointers & came outside to teach me proper'position' on the bike. Genuinely awesome people working here & I will very likely be going back even if just for a coffee (they also make a great cappuccino!)

Jennie

5.0

Excellent service, in-person & by email.

Pierre

5.0

ALLO VÉLO est une équipe professionnelle & sérieuse. Leurs vélos sont en excellente condition & ils sont généreux de leur temps & de leurs conseils. Une découverte pour moi... & ce ne sera pas la dernière fois que je ferai affaire avec eux!
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ALLO VÉLO is a professional & dedicated team. Their bikes are in excellent condition, & they are generous of their time & advices. A real discovery for me... & it won't be the last time I do business with them!

Tom

5.0

Meilleur service à Montréal! Café délicieux, service rapide & sympathique. Je me déplace depuis Hochelaga parce qu'on n'a pas ce genre de service chez nous! En plus à prix raisonnable

Eva

5.0

Un super moment passé en famille grâce a Allô Vélo avec des vélos de qualité & bien entretenus, & le propriétaire est très arrangeant. merci à lui! on reviendra :)