Starbucks

Tiffany

5.0

This Starbucks on Guy & deMaisonneuve was so much more pleasant than the one on Peel & Sherbrooke. It was clean, quiet & I got my Chai - which they had in stock. I chatted with some Concordia students & went on my way.

Imana

5.0

La caissière Léa est trop gentille !

Golchehreh

1.0

Your employee ( jojo ) really bothered me with my order. I did not know the name of the tart, I was explaining to him that it has apple & pecan on top. He did not charge me for that. Then I understood that I asked for that tart again he charged me for that. Then they called me & said we don't have that one right now!!!!! When you are at register it's better to know what do you have today & what you don't have it!
Really dissapointed!!!!!

Sam

5.0

I've been a regular at this location for years. Always received amazing service. Very good service today from Othman & Lea! Very friendly team :)

Annabel

1.0

I placed a mobile order via the Starbucks app at 9:55 AM & set my pickup time for 10:40 AM. However, I did not receive my order until 11:00 AM.
Despite having nearly an hour to prepare my order in advance, the staff still made me wait an additional 20 minutes inside the store. The baristas were constantly chatting with each other, which led to multiple incorrect orders. At one point, three of the six baristas on shift were standing around talking to a single Uber Eats driver.
The only person working effectively was the cashier. She handled a long line of waiting customers & prepared food efficiently-shoutout to her for carrying the team.
While I appreciate team bonding & multitasking, staff need to stay focused when personal conversations start negatively impacting customer service.

Kevin

1.0

⭐ 1/5 - Extremely disappointing customer service

Very disappointing experience at this Starbucks location.

I specifically ordered a small iced coffee, but I was given a large & charged accordingly, even though that was not the size I requested. On top of that, when I received my drink, it was simply black iced coffee with no milk or cream.

I went back to the counter expecting the situation to be handled professionally. Instead of trying to understand my concern or offering to correct the order, the employee simply told me that there was milk on the side & that I could add it myself. Her attitude made the situation even more frustrating. I wasn't asking for anything unreasonable - I simply wanted the order I requested & paid for to be handled properly.

Mistakes happen, & I completely understand that. What makes the difference is how employees respond when a customer points out a problem. A simple explanation, apology, or offer to correct the order would have resolved the situation immediately. Instead, I was left feeling like I was inconveniencing the employee simply by asking for help.

After reading other reviews for this location, it seems that I'm not the only customer who has experienced poor customer service here. Of course, I cannot say whether those customers dealt with the same employee, & I can only speak about my own experience. However, seeing other reviews mentioning unfriendly or impatient service makes my experience even more disappointing & suggests that customer service at this location deserves more attention from management.

I hope management takes these concerns seriously & provides better training on communication, order accuracy, & basic customer service. I definitely expected better from Starbucks.

Wendy

2.0

The girl working at the cashier on April 26th was very unfriendly. She clearly did not understand the customer's request, & what made it worse was that when I tried to explain, she became very impatient & visibly unhappy. This created an uncomfortable experience, especially for an older customer.

The way I was treated was disappointing. This situation reflects a lack of proper training & consistency with company standards. I hope the management takes this seriously & ensures staff are better informed & more respectful with customers.

Steve

4.0

Mon pote, mes enfants & moi sommes passés hier en soirée prendre des Boissons refresh & on a adoré. Nous avions aimé nos boissons L'ambiance musicale était au top & l'équipe en service était vraiment cool. Dommage qu'il pleuvait pour s'asseoir sur la terrasse . On reviendra !

Roman

2.0

No bathrooms, no chairs, no plug outlet… can we still call this a Starbuck?

Fannie

2.0

I don't know what has been happening in the last few months but it seems like they're understaffed. It takes SO MUCH time to get your coffee. & when there is staff, they do anything but the orders. They clean stuff, they do inventory. Meanwhile there is 10 people waiting.

It's sad because this place used to be efficient & workers used to be welcoming.