Pizza Hut delivers an expansive menu defined by its signature pan pizzas featuring a thick, buttery crust and generous layers of premium toppings. The culinary selection extends to various pasta dishes, including creamy alfredo and hearty meat sauce options prepared for consistent flavor. Poutine remains a staple side, offering crispy fries topped with authentic squeaky cheese curds and rich, savory gravy. Customers find a reliable variety of appetizers such as breadsticks, wings, and garlic cheese bread that complement the core dough-based entrees. The kitchen utilizes specialized high-heat ovens to achieve a distinctively golden, crispy texture on every pizza base. This establishment maintains the global standards of the brand by prioritizing efficiency and bold, familiar flavor profiles in every prepared order. Diners access a standardized, high-quality menu that emphasizes consistent taste across these popular comfort food categories.
Reviews for Pizza Hut highlight a mix of positive and negative experiences, noting that the pizza quality is generally superior to local competitors and service at the counter is often friendly. Some patrons appreciate receiving occasional complimentary items, yet significant frustration exists regarding steep price increases for classic combos that lack updated value. Additionally, concerns have been raised about the cleanliness of the establishment, which detracts from the overall dining experience despite the quality of the food.
If you want the Original Pizza Hut taste. Don't bother going here. I was running late & the kids were hungry & I grabbed three boxes of Pizza & the Pizza were as thin as a compact disc enough for my 6 & 8yrs old to know this was not gotten from Lachine or Lasalle. Never going back here.
If anyone needs a real Pizza Hut Pizza go to either the Lachine outlet in the Lachine Galleria or the one on Newman in Lasalle.
Picking up Pizza here in Cote St Luc spoilt our dinner😭😭
I ordered a poutine pizza with extra cheese. I called the manager when my pizza had no poutine cheese. The manager told me that I chose to remove the cheese. I did not & explained it. I asked why I would order extra cheese on a poutine pizza & then just get normal cheese
The manager then lied & said there's no mozzella on a poutine pizza. Because why would I pay 2.25 for more cheese, only to remove cheese & go to regular cheese.
I asked them to remake the pizza & he said no. Turns out in Thrive NDG as my post picks up steam this is a regular. They just don't wanna put extra cheese. Anyone else with this experience hit me up, let's go to the news.
First of all - the man working at this location is unbelievably impolite. No hello, no thank you, no basic customer interaction. It honestly felt like he didn't know how to connect with people at all. I truly believe he struggles with both English & French, & at this point, please take a course or at least learn how to communicate with customers - because this is not it. 😐
Now… onto the pizza disaster.
I ordered 5 pizzas, & every single one of them was severely undercooked. I'm talking raw dough in the center, slices collapsing like warm rubber, & absolutely no structure. 🍕💀
We literally had to put all the pizzas into our own oven just to finish cooking them. This was not a meal - this was a surprise cooking lesson we never signed up for. 👨?🍳🔥
When we called the store to explain politely, instead of apologizing or offering help, they blamed us - saying we'don't know how pizza is supposed to be cooked' & that'all pizza is made this way.'
I'm sorry… since when is raw dough a style of pizza? 😅
The phone conversation was rude & dismissive, & honestly, shocking customer service. We even reported everything to Pizza Hut, but nothing ever happened. No call, no follow-up, nothing.
This is disappointing because I used to order from this location regularly - but after this experience, that's not happening anymore. 🚫
I've attached photos showing exactly what we received:
• Pizza centers totally undercooked
• Slices that couldn't hold their shape
• Bottoms that looked like they barely touched an oven
A really unfortunate experience from a place I used to trust. 👎
I came to this pizza place because a few years ago, they made pizza to a high standard, putting in a lot of toppings without skimping on them. This time, the toppings were one slice of sausage, one slice of mushroom, two small wedges of green pepper, & cheese on top, & that's it. If you want to retain customers, don't skimp on the toppings. I've decided that I won't be coming to this pizza place again.
They used to have a menu with one individual pizza, a poutine & a soft drink, all for 13$. I've been getting this every few months. I go today & it's 20$! The same size pizza with one topping, the same size poutine & drink. The price jumped way too high for no change to the combo! Really disappointed
I always order from this Pizza Hut branch through the app, & I'm always satisfied. The Supreme Pizza is my favorite-delicious every time. The staff are friendly & service is reliable. Highly recommend!
