Petinos serves a wide array of classic comfort food favorites characterized by generous portions and traditional preparation methods. The menu features signature stacks of fluffy pancakes topped with fresh fruit, crisp waffles, and savory eggs prepared to exact specifications. Diners encounter a focused selection of breakfast meats including bacon, sausages, and ham alongside golden, perfectly seasoned home fries. The environment emphasizes functional efficiency and a relaxed atmosphere suitable for a straightforward, hearty meal. Guests frequently order signature omelets packed with assorted cheeses and vegetables or classic French toast varieties drizzled with rich syrups. Every dish prioritizes familiar textures and consistent quality standards, ensuring a reliable culinary outcome for every patron. This establishment maintains a commitment to time-honored staples, delivering substantial plates that center on core ingredients and essential flavors without unnecessary ornamentation or complex fusion techniques.
Petinos is widely regarded as a top-tier breakfast destination, consistently praised for its generous portions, fresh ingredients, and flavorful menu options. Many diners highlight the excellent, attentive, and friendly service as a standout feature of their experience, often noting that staff work efficiently even during busy periods. While the popularity of the restaurant can sometimes lead to a lively and noisy atmosphere or brief wait times, the majority of visitors find the high quality of the food and the welcoming environment well worth the trip. With a variety of options including gluten and lactose-free choices, the restaurant successfully caters to a diverse range of preferences, making it a reliable and highly recommended spot for a pleasant meal with friends and family.
I recently dined at Petinos in Laval & unfortunately, my experience was not as expected. We ordered two dishes from the'Montérégie' section, which include a half waffle, eggs, meat, beans, bread, & potatoes. We requested to swap the waffle for a crepe (with a $1 upcharge) & opted out of meat & beans due to dietary restrictions.
When it came to the eggs, I chose an omelette, but the waiter did not mention any additional charges for the omelette, i asked if the omelette came with any toppings & he said it comes with 1 choice so i said ok ill do cheese i guess. I believe the waiter may have misunderstood when i asked if the omelette comes with any toppings. Because why is it when i got the bill i was charged extra for the omelette & extra for the cheese! So already 2$ extra to swap the waffles for a crepe, we asked for strawberry also inside one of the crepes another 1$, & they charged 1$ for the omelette which they never mentioned & it doesnt say in the menu what egg choice you can have with your plate, & then 3$ for the cheese in the omelette that i didnt really care for but i figured since the waiter said i can have 1 choice with the omelette i went for it. What upset me the most is even though we removed the meat which is themost expensive part of the whole plate & we removed the beans they didnt offer to replace it with any of the other choices. & on top of that i chose the banana peanut butter nutella crepe with english cream, i received just banana & nutella, when i mentioned it to the waiter after i cut through it & noticed it wasnt what i ordered he just took my plate back & he added a little drizzle if peanut butter & a but if cream instead if just changing it. I had to tell him to replace it!
So 2 plates ended up coming at 67$ &
Overall, while the food itself was okay, the unclear pricing & extra charges without explanation left a negative impression.
The food was excellent & our server provided outstanding service. Unfortunately, the atmosphere was ruined by the manager's unprofessional behavior when we politely asked to change tables. Her tone made us feel embarrassed in front of other guests, & it was clear we weren't welcome. Because of this, we've decided not to return. We are here to enjoy a meal we are purchasing, not asking for a favor. Our money entitles us to fair service. Management may not care, but we'll take our business elsewhere - to a place where customers are valued & made to feel comfortable.
Previously:
Very good place for breakfast! The service was excellent. Staff very friendly. We will return back again!
Nov 28, 2025
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Nous sommes des clients réguliers.
Nous sommes pratiquement toujours servis par Jessica selon le moment ou nous fréquentons le restaurant.
Nous sommes tellement satisfaits de son service
toujours à l'écoute de nos besoins, efficace,
souriante …
Bref, une serveuse qui se démarque
Nancy & John
J'ai été vraiment impressionné par le service de Kathy. Elle était très attentionnée tout au long du repas & toujours souriante. Je me suis senti bien accueilli dès mon arrivée. Kathy a pris le temps de vérifier si tout allait bien & de répondre à nos questions avec patience.
Merci encore Kathy pour ton professionnalisme & ta gentillesse. Ça donne vraiment le goût de revenir !
Cela fait maintenant bien longtemps que mon mari & moi allons à ce délicieux restaurant. Tout est vraiment WOW de partout!!! Je dois admettre que notre serveuse avec qui nous avons toujours un service hors pair est exceptionnelle à nos yeux. La demoiselle aux cheveux violets :) Son service & sa personnalité incroyable est rare de nos jours. Spécialement son très beau sourire qui apporte du soleil dans notre journée. Elle est tout simplement adorable 🥰 merci de prendre soin de vos employés car ils sont précieux à nos yeux & dans nos coeurs. Bonne continuation à l'équipe petinos 👍😃
Just had a perfect breakfast, food was delicious & fresh. However, I can't say the same for the service. The waitress with purple hair really made the experience unpleasant.
It was my 3rd visit at that restaurant & it was the first time that the service was crappy. I am rating a 3 for service because the girl at the reception was great. The waitress was the rude one. Her service was awful & she had that entitled attitude when it comes to her tip. She is lucky that I wasn't the one pocking the tab, because she wouldn't have gotten any. I ordered a moccachino which wasn't warm enough for my taste. I brought it to her attention, expecting get to offer to warm it up, but she offered to bring another one. As it was taking time to get the other one & it was cold where I was sitting, I continued drinking the old one. When I saw that she had no intention of bringing another one, I asked her. She had the nerves to tell me that she didn't think the drink was cold & I had finished it anyway. I was shocked but I was gonna let it go but I decided to let her know so that she wouldn't expect a tip from me. When I told her that she was the one who offered to give me a new drink, she decided to bring it even if I told her that I didn't want it anymore. She definitely needs to reconsider her career choice. I don't get it with waitress & waitresses giving crappy services but feel entitled to tips. & not everybody is trying to make up stories to get free drinks ($6 drinks too). Tips are based on your services. You want tips, then fix your attitude!
