One step away from the Notre-Dame Basilica in Old Montreal, the Paparmane tea room offers its colorful version of English tea time in a gourmet and festive spirit.
Yes, Paparmane provides vegan options on their menu for plant-based dining. Feel free to ask your server or check their menu for details on available vegan items.
Yes, Paparmane offers gluten-free options on their menu. If you have celiac disease or a gluten allergy, please notify the staff so appropriate precautions can be taken.
Paparmane offers a truly magical and whimsical tea experience that consistently delights visitors with its enchanting decor and vibrant atmosphere. Guests frequently praise the attentive, professional service and the carefully curated selection of high-quality teas paired with beautifully presented sweet and savory treats. With dedicated menu options available for vegetarian, vegan, and gluten-free dietary needs, this charming destination in Old Montreal has become a favorite choice for special celebrations, family gatherings, and memorable outings alike.
Nous avons beaucoup l'originalité de la présentation. Tout était impeccable y compris les petites pour apportez ce que nous n'avions pas mangé. Une mention aussi pour le décor festif.
Such a fun discovery! Came here for high tea service with my Mom, sisters & nieces. The service was professional, we all enjoyed the variety of delicacies & our teas. Thank you for creating this quality gem in the old port. We will return!
Professional service, a variety of tasty treats for a high tea service. We had a memorable time in this cute & well thought out space. We will be back!
Lovely Tea Room, very atmospheric & the staff were lovely. The best Afternoon Tea we have ever had, & we have had a few! Well worth a visit, but book first to save being disappointed
** editing review to add a star because of the owner's thoughtful response. I appreciate that a lot since there are so many unhinged replies from business owners :D & it gives me confidence they will use the feedback so that nobody else has the same experience as me.
Service 1/10
Food 3/10
Overall 2/10
Honestly probably one of the worst high teas I've had recently - I go to so many because I love them - so I know what I like about them & it's not the overpriced cucumber sandwiches & leaf water :D I enjoy it because it's a small break in my day that should be relaxing, with nice service, cute decor & pretty little snacks. The service was uniquely terrible for me, but I can admit that other reviewers had different experiences & I could see right in front of me that the surrounding tables (& the tables are so close together I could hear everything) were all getting considerably friendlier service than me. So it started the moment I entered there was nobody to greet me & I stood there waiting for a while, which is not the best first impression for a fancy high tea (mind you it's much cheaper than most hotels so maybe I got what I paid for lol). I got seated at a table & my order was taken - that part was fine. Then without asking me, one employee just told me that I have to move my bag off the chair so she can swap chairs for another customer. I would've agreed either way but it was rude to just move my bag instead of asking me. The only employee who was relatively pleasant to me was the one who brought the food & described everything, but I only interacted with her for 20 seconds.
Now this is the part that made it the worst - not even 1 hour into my 2-hour seating, TWO separate employees came & assumed I was done even though my plate still had food on it & I had tea in my cup, so they would've cleared everything away if I hadn't stopped them & said I wasn't done yet. Pretty much the opposite of relaxing & leisurely. Then on top of that, there was a Internet problem so they were worried the pay system was down, & they came again to say they would give me the bill (just to print it) but I didn't have to pay it yet. So that's out of their control but also the third time I felt like they were trying to rush me. & after maybe 15 minutes they came yet again (!) saying, oh actually you do need to pay now because we're still having wifi issues :P
I left with 30 min remaining because it wasn't enjoyable anymore, & I did not get any type of greeting or thank you on my way out even though every single other customer did before me. So the lack of service directed towards me was quite obvious, I don't really know why & I don't really care, but the difference in treatment was noticeable at least to me.
As for the food, the scones were not warm, the mini pavlova was really good & the other items were ok but nothing outstanding.
I think for things like high tea, service is pretty much 80% of it, because again, you're not paying that money for the tea & food, it's the whole experience. I'm pretty disappointed since the reviews raised my expectations (& anyway I'm not doubting those, I'm sure even some others seated around me enjoyed their visits) but it left a bad taste in my mouth & I wouldn't go back, I think they need better training on customer service. They were also cleaning so ACTIVELY next to me that I could feel the spray of the cleaning solution, which is nasty, & there were still 30 min before they closed so I don't know why they were rushing people out of there. If their intent was not to rush me, it 100% felt like it. All of that activity was just to set the table again but like, I'M STILL SITTING THERE while you're aggressively cleaning the table & clattering all the dishes & cutlery all around me. Who would enjoy that?? Why can't that wait until closer to closing time.
Well that's my long winded review of my not-enjoyable high tea (that I was looking forward to), I guess I'll just keep going to others & probably get better service at most other places :D
