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Amenities, services & more
Reviews for Notre-Boeuf-de-Grâce
| Food | |
| Service |
Reviews often mention
burger(74) recommend(16) fries(14) cheese(12) music(10) highly recommend(8) brunch(8) drink(8) hamburger(7) tots(7) to go(6) tasty(6)
Extrêmement déçu du service.
Nous sommes arrivés dans les alentours de 20h20-20h30, donc une heure & demi avant la fermeture & une des premières choses qu'on nous dit c'est «il va falloir vous dépêcher parce que normalement la cuisine ferme à 21h30, mais aujourd'hui on va partir plus tôt». Très mauvaise façon de recevoir des clients. Nous n'étions même pas tous arrives que déjà ils voulaient que l'on parte. La raison étant que le restaurant n'était pas très occupé. À savoir que nous étions un groupe de 10 personnes donc quand meme pas rien.
Le serveur n'avait pas une très bonne attitude sans non plus être désagréable. Juste très peu expressif & n'avait pas vraiment l'air de vouloir nous servir. Il ne nous a pas aidé lorsque nous certains d'entre nous ont mal compris le menu. Il nous a un peu regardé comme si on était des imbéciles de ne pas connaître son menu comme lui il le connaît. Bref pas très bonne attitude.
Ensuite quand est venu le moment de payer le serveur s'est mit 18% de pourboire à lui même avant même de nous donner la machine interact. J'ai pas besoin de vous dire que, premièrement c'est complètement illégal, mais surtout à quel point tu dois être effronté pour te permettre de faire ça. Déjà que la norme c'est 15% & si le client se sens généreux ou s'il juge de par lui même qu'il a reçu un bon service il peux augmenter le pourcentage ou même y mettre un montant fix généreux.
C'est vraiment honteux comment nous avons été traité & servit se soir. Notre groupe entier travaille aussi en restauration & jamais au grand jamais nous nous permettons ce genre de comportement avec des clients. Moi même étant le patron je considère ça inacceptable. L'équipe de gestion a un travail à fait la dessus parce que vraiment un gros Zéro pour le service.
Edit: charger 2$ extra pour de la mayo épicée faut vraiment être des rats. Je dit pas si la personne a pris un plat sans frites, mais au minimum avec une portion de frites ou patates ça doit être inclue.
I received a burger order from this restaurant on Uber Eats last night. Halfway or so through, I noticed the texture was off. I then looked into it & realized my burger was rare-verging on raw. Absolutely Unnaceptable! Red meat is supposed to be cooked all the way through in Quebec. I don't care that it's delivery, a standard is a standard. You should never be sending out uncooked food to your customers, bar-none. I'm very upset about this & believe customers should check their meat twice when dining here. If management has anything to own up to, I'd happily listen.
I just got back from an absolutely magical evening at their Pointe Claire location. I used to go to the original NDG location several times a month. Now that I've moved to the West Island I'm so happy that there's a location here too. We received such courteous & prompt service from the amazing Carly, & the food was absolutely stellar! If you're reading this review & haven't been...... do yourself a favor & try this restaurant. It's outstanding! ♥?🙏
We were warmly received & seated at our table. Our waitress Grace was excellent but support staff were good but not as sharp. Decor is fun but found the volume a bit loud but as it is a younger crowd, it was expected. The star was the hamburger. It was delicious & you could taste how fresh the ground beef was. Juicy & tasty. Fries were home made style but were ok. Small pieces & not crispy & a bit soggy so definitely lose a star for that. Besides that highly recommended. First time experience & would definitely come back
Really good burgers. Whenever I crave a burger in the West Island, I know where to come!
Ordered 2 burgers through Uber Eats, & like other reviews, one of the burger is very undercooked. The restaurant offered no satisfactory resolution orher than me driving over there to get a new one, & Uber Eats has to do an investigation so I can get a refund. Do they really think I have time for this.
Great burger place, one of if not the best burger in the West Island, apart from that the rest of the food isn't outstanding but does the job, service is consistent & overall the restaurant has a cool vibe to it.
The worst restaurant in the west island & they have the worst customer service
Everything was amazing. I love the vibe St this place, a nice open & beautiful space, warm atmosphere with several waiters checking up on you, the best service.. Which is rare in this city lately. They are professional & lots of care goes into your experience. The food was fresh & delicious. Thank you! Other restaurants can learn from this place. You can feel a genuinely care that you have a good experience. It's not just about the food when you go out to eat. definitely coming back
Had a great lunch!
Great burgers & fries.
Pleasant & helpful staff.
We will be back soon.
Went for breakfast with friends. Service, decor, ambiance were very good, & the booths are comfy & spacious. Food was quite good overall ( had The last brunch sandwich & a classic breakfast), but a few tweaks would make it better: toast is served unbuttered, so by the time it gets to the table & you try to butter it yourself with the rock hard butter they serve, it's kind of too late. Also, the sunny-side up eggs were beautifully cooked but closer to cold than hot when they got to the table. Finally, the coffee, which is $3.75 is weak & tasteless, & because coffee is not included with it the meal, it makes for a pretty pricey breakfast of close to $30 a person after tax & tip! So nice place & pretty good meal but not good bang for your buck.
We ordered pick up & unfortunately my burger was very undercooked (more like raw)…the flavours are good but i really couldn't enjoy it. Pretzel is delicious though.
Nice spot on the main Notre Dame Street in Montebello town. The steak was great, the steak sauce just right & added to the taste. The service is with a smile. Great feeling being in a restaurant built on logs.
Après un long tournoi de hockey glace nous avons réservé pour un souper en équipe pour conclure le tournoi. Dès notre arrivée, la personne en charge de notre groupe nous a clairement dit qu elle allait nous charger 18% de pourboire puisque nous étions un groupe…. Tout le long de la soirée aucun sourire de notre serveuse meme je dirais un peu d arrogance de sa part. Difficile d avoir un service en français cependant le staff qui aidait était sympathique. Nous n avons pas mangé en meme temps , quelques famille sont partie avant même que d autres aient leur repas. Je ne recommande pas cet endroit pour un groupe malgré que peut être c est a cause de l expérience négative de la part de notre serveuse.
Rustic playful atmosphere. Good fast food! Great burgers. You can create your own or choose from their menu various types. Their jerked tots are tasty. The service is good too.
The food here is great, & the burgers are particularly delicious. However, the owner's presence made the experience uncomfortable, & it's a shame because the food is good, but I would not go back just because of that!