La fameuse idée derrière Lokma a pris forme lors d’un voyage en Turquie, à la suite de la découverte d’une pâtisserie turque traditionnelle appelée Lokma. Dès la première bouchée de ce petit délice, ce fut le coup de foudre.
Cet authentique dessert a ensuite été recréé en y ajoutant une touche personnelle unique. Nous sommes maintenant fiers de le partager avec vous et de propager la joie que procure cette pâtisserie. En plus de pouvoir étendre cette merveilleuse culture à travers ce dessert, Lokma a développé un menu complet dans lequel chacun pourra se régaler.
Les avis sur Lokma Bar à Desserts mêlent des retours très positifs sur les desserts, notamment les mini beignets Nutella avec sundae caramel et les puffs chocolatés de Dubai, et sur le service, souvent décrit comme impeccable, avec un personnel attentif et rapide qui fait vraiment la différence. Beaucoup saluent le bon rapport qualité-prix, l’endroit propre et l’ambiance agréable, et recommandent les minis beignets nature et les desserts comme le kroffle, avec les enfants qui adorent. Cependant, certaines expériences évoquent un service lent et inattentif et des soucis de commande et de livraison, sans toujours de suivi efficace du côté du restaurant, malgré des gestes commerciaux proposés pour compenser. Des plats peuvent aussi varier, avec des lokmas parfois durs ou servis sans sauces, ce qui contraste avec d’autres livraisons réussies. Dans l’ensemble, Lokma Bar à Desserts apparaît comme une adresse à tester pour ses saveurs et son cadre, malgré des points à améliorer et des expériences variables et des retours sur la nécessité d’améliorer la communication et la gestion des commandes.
Je ne sais pas si j'ai eu une mauvaise batch mais les lokmas était dur, on dirait qu'ils ont été cuit plusieurs fois avant d'être servi, je préfère de loin la concurrence
Hello, I went through quite the ordeal with Lokma recently but would like to preface this review by saying this is not my typical experience with this location, the quality is usually spot on so I must have had very very bad luck.
So I was originally having difficulty placing orders with Doordash because there were a few options missing (cheese only kogo with potatoes) & there is also no way to add an order note in the app. II would have to place 2 orders from Okogo & Lokma to work around the issue. I tried to reach the location by phone but the contact number does not work. Turns out you can't reach any of the Lokma locations in the Montreal area by phone at all. I have no idea why- I was forced to contact an Ontario location just to ask a simple topping ingredient question. Luckily the owner there was so helpful & courteous, he answered my questions & offered to put me in contact with the management team by email to address my other issues because I also had not had a response from their website contact form for a few days.
Fairly quickly I had a very warm & accomodating response from Alea the operations manager assuring me he had fixed the pogo issue & answering my other question about if the ice cream had gelatin because I'm vegetarian. Which I was so pleased/relieved to hear it didn't 🙂. He was so polite & nice & even offered me a free small Lokma when I placed my next order for the inconvenience. He said just to call him before placing it.
This is where things started to go south unfortunately. So a few weeks later (this past Sunday) I called him before placing my order so he could contact the location in advance to redeem the free lokma he had offered, which went fine he just requested I please write a review of my exoerience afterwards, which is no problem. But when the driver/delivery guy uploaded a photo of the order bag in the application the receipt wasn't mine- & after texting Alea he confirmed the driver had taken the wrong order 😓. The driver was too far away to return to the location so Doordash customer service cancelled the order & also issued a full refund luckily. I was texting Alea during my interactions with customer service but he denied to respond 🤷?♀? When I called him to tell him I was going to replace the order right away there was also no answer this time. I have not had a response from anyone at Lokma since. I have fully been Ghosted. To make matters worse this was the morning of the blizzard so I couldn't replace the order by the time I was ready to because Doordash had fully shut down. I waited a full 24 hours to try again, & this time after waiting 2 hours due to bad road conditions the driver got stuck in the snow maybe 10 blocks from my apartment & the order got cancelled a second time. & of couse, once again, the delivery option was not available when I tried to replace the order a 3rd time 😐🤦?♀?.
So at that point I just gave up lol & ordered from Krofle instead the next morning 😄😂. Finally this evening I worked up the courage to try one more time lol & ordered 2 mozzarella kogos from Lokma once again & thank goodness I actually received them! 🥵🙏 Unfortunately they were raw & uncooked with the'on the side' sauces missing. It's not the hugest deal because I can toss them in the oven to reheat them but my god was it an odyssey to get them here. I have never been through so much trying to order from a restaurant in my life 🥵😂.
In the end you still can't add an order note or reach any location in Montreal by phone & I still haven't heard back from anyone, despite even reaching out on social media, So ordering is fine as long as you don't need to contact them or write a food allergy note.
What a complete disaster 🤦?♀? Shiesh!
If the owner of this location reads this please reach out so I know how to remedy the notes issue if possible 🙏🙏.
Julia
(Update : I finally reached someone at their customer service who apologized & offered me a gift card in return for my troubles. Still no notes or phone # resolution)
I rated 3 stars because generally i like lokma & i had them in different countries as well. But I ordered 12 pieces from Ubereat. On 25th of Oct. & when the box arrived there was only 10. Just place whatever the order says. Why 2 missing? Not acceptable... Do i have to go to the store & verify what they put in the box ? Update: They were not so fresh either. I would not order from this store anymore, apparently.
Ordered from this place at 2am via door dash, I swear it felt like a fever dream. The item got to my location so fast that they were still so fresh! Had never had this amazing pastry until I found this place in the middle of the night. We got the Nutella Biscoff ones & oh my goodness, they are the definition of delicious. Truly an experience!
Kitchen staff kept looking at my friend & I & meowed at us, felt very awkward & uncomfortable. We were also approached by a sketchy homeless guy inside the restaurant, we decided to leave. Food was alright though. Wish this establishment took safety more seriously.
