Overall, reviews describe Les Glaceurs as a charming shop with attractive cupcakes that many customers find delicious and visually appealing, suitable for events and gifts, and with generally fast and friendly service in several visits. Praise focuses on freshness, variety, and the wow factor of presentation. Some orders are described as consistently high quality and reliable, with staff described as helpful and polite. However, a number of reviews report disappointments including stale cupcakes, crumbling cake, overly sweet icing, and flavors that lack depth, as well as inconsistent quality compared with past visits. Packaging and pickup issues are noted, such as not receiving bags or reminders for preordered boxes, and some observers complain about price and value versus portion size. A few customers mention that the experience improves at times with certain branches or staff, while others caution against ordering for events due to variability in quality and decoration, especially for seasonal or limited edition flavors. In short, Les Glaceurs draws praise for tasty, visually appealing cupcakes and strong service, but experiences range from consistently fresh and delightful to disappointing due to stale products, overly sweet icing, and uneven quality.
I've been ordering from Les Glaceurs on & off for the past 5 years & used to really enjoy their cupcakes. Unfortunately, I won't be going back. Over time, the icing has become overwhelmingly sweet... to the point where I can barely finish half a cupcake. The cupcake base itself is decent, but let's be honest, making a good vanilla or chocolate cupcake isn't exactly the hardest.. The icing is always aesthetically pleasing, but the flavours truly lack. This weekend I bought 2 strawberry vanilla, 2 lemon vanilla, & 2 of their limited edition cherry almond flavour. The cherry icing was especially disappointing, it had a strong chemical taste that clearly came from artificial flavouring. I've baked with artificial cherry extract before, & the unpleasant taste is unmistakable. The almond center was also overly sweet & lacked any real depth. I assume that was also artificially flavoured. Another thing that is dissapointing is the lack of icing variety. It would be great to see options like cream cheese frosting or other less sugary alternatives, but the choices are always the same.
I'm giving 2 stars because the cupcakes are visually impressive & the base is okay, but at over $5 a cupcake, the value just isn't there anymore. Disappointing overall.
J ai acheté un gâteau vegan pour les 2ans de ma filles. Il était très beau & très bon. Je recommande fortement !. J'ai également commandé 36 mini cupcakes personnalisés... whaou... ils ont respecté exactement mes images & inscriptions. les cupcakes sont identiques aux photos (très bien décorés)& en plus excellents. Merci
Les employés ont été adorables, puisque la boutique était calme, ils ont pu m'arranger un cupcake 🧁 révélation dernière minute afin que mon mari & moi puissions connaître le sexe du bébé sans devoir ouvrir une enveloppe. Ils ont été à l'écoute & ont trouvé une solution qui leur était possible & qui réglait notre problème 🩷. Merci pour la gentillesse & l'écoute.
I recently ordered wedding cupcakes from Les Glaceurs, & I couldn't be happier with the experience! The flavors were absolutely divine, ranging from classic vanilla to rich chocolate as well as smooth red velvet, & each cupcake was beautifully decorated. The staff was incredibly helpful & accommodating, ensuring every detail was perfect for our big day. I just sent them a Pinterest picture of my ideal cupcakes & they gladly accepted to do them. Our guests raved about the cupcakes, & they were the ultimate sweet treat to complement our celebration. I highly recommend Les Glaceutd for anyone looking to elevate their event with delicious & stunning cupcakes!
