Overall, reviews describe Les Glaceurs as a charming shop with attractive cupcakes that many customers find delicious and visually appealing, suitable for events and gifts, and with generally fast and friendly service in several visits. Praise focuses on freshness, variety, and the wow factor of presentation. Some orders are described as consistently high quality and reliable, with staff described as helpful and polite. However, a number of reviews report disappointments including stale cupcakes, crumbling cake, overly sweet icing, and flavors that lack depth, as well as inconsistent quality compared with past visits. Packaging and pickup issues are noted, such as not receiving bags or reminders for preordered boxes, and some observers complain about price and value versus portion size. A few customers mention that the experience improves at times with certain branches or staff, while others caution against ordering for events due to variability in quality and decoration, especially for seasonal or limited edition flavors. In short, Les Glaceurs draws praise for tasty, visually appealing cupcakes and strong service, but experiences range from consistently fresh and delightful to disappointing due to stale products, overly sweet icing, and uneven quality.
Trying this place out for the first time. Cute shop. That's where it ends. I asked if there was food colouring in the icing. Employee said they'didn't know' so I asked if they were made fresh in store every morning & she responded with'we ice them everyday but the cupcakes come in already done'
What do you mean the cupcakes come in? Are they frozen? (Taste like it) so all you do is add icing? I know it's in the namesake but this is insane. Charged 5$ per cupcake & they are so very dry. Overly sweet icing. Not worth the money at all.
Omg.....haven't been to this place in about 3 months..... was shocked to see the cupcakes are now 5$ each !.... but was even more disappointed when I got home ...the cupcakes were stale & hard!... to bad they have gone down in this brossard location. ☹......used to be a regular stop it .....no more !
La personne à l'accueille à passé 15 minutes au téléphone avec une collègue au lieu de me servir. J'ai dû lui demander (après 15 minutes d'attnte) pour qu'elle m'aborde...
Mais les cupcakes étaient excellents!
J'ai commandé plusieurs fois chez Les Glaceurs dans les dernières années & c'était toujours frais & de qualité. Par contre cette fois ci j'ai trouvé que la qualité avait baissé.. Sur mes 14 cupcakes 8 avaient l'air d'avoir été congelés & le gâteau s'effritaient en petite miettes bref ils n'étaient pas du tout moelleux. Je trouve ca dommage de plus que j'avais commandé d'avance..
Nov 17, 2025
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My order was for pick up, usually very satisfied with the quality of the cupcakes. This time (Halloween) our cupcakes were stale & the decorating was bizarre (we selected a mixed Halloween order). It looked like it was decorated by an inexperienced employee. Disappointing, they didn't look or taste very nice at our party.
Excellents cupcakes goûteux & merveilleux. Je ne suis jamais déçue & ma famille non plus. Je les conseille à 100% Service extraordinaire en succursales ou en ligne !!! 5 étoiles youhouuuu 🥳🎉
Cute little shop, with lots of delicious cupcakes. Service was fast & exceptional. Wasn't sure what to get but had a great Service from Maelie who helped me get the right ones & was very patient & Kind. Highly recommended.
I used to be a fan of Les Glaceurs for the last 10 years. I was always buying for work events when I was working downtown & I continued when I moved to Brossard. My last orders in the last 2 years left me with a very bitter taste. Last year I ordered over 60$ of cupcakes for an event where I needed to travel abroad & wanted to share them with my friends. Even though it was my mistake, I completely forgot to pick them up before the flight. After my return, I was not expecting much since a few weeks had passed. What frustrated me is that Les Glaceurs never reached out to remind me that I have an order waiting.
A few months back for dinner with friends & kids, I decided to give them another chance. I stopped by on a Saturday afternoon, asked for 4 boxes of mini cupcakes & I was given the look of'what you didn't preorder'? Moreover, after paying & asking for a bag, they didn't offer it, they asked for me to pay. If I'm again paying 60$ for cupcakes, the least is to make sure I can carry them safely & offer me a bag.
When the time came for the dessert, the icing was weird, over sugary & a bit hard. Even the kids didn't want more than one, which is not normal.
Not sure what happened to Lea Glaceurs but they are no longer on my list of recommendations & I discourage anyone from buying from them.
Jul 25, 2025
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I've been ordering from Les Glaceurs on & off for the past 5 years & used to really enjoy their cupcakes. Unfortunately, I won't be going back. Over time, the icing has become overwhelmingly sweet... to the point where I can barely finish half a cupcake. The cupcake base itself is decent, but let's be honest, making a good vanilla or chocolate cupcake isn't exactly the hardest.. The icing is always aesthetically pleasing, but the flavours truly lack. This weekend I bought 2 strawberry vanilla, 2 lemon vanilla, & 2 of their limited edition cherry almond flavour. The cherry icing was especially disappointing, it had a strong chemical taste that clearly came from artificial flavouring. I've baked with artificial cherry extract before, & the unpleasant taste is unmistakable. The almond center was also overly sweet & lacked any real depth. I assume that was also artificially flavoured. Another thing that is dissapointing is the lack of icing variety. It would be great to see options like cream cheese frosting or other less sugary alternatives, but the choices are always the same.
I'm giving 2 stars because the cupcakes are visually impressive & the base is okay, but at over $5 a cupcake, the value just isn't there anymore. Disappointing overall.
May 12, 2025
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