La Palma

Alex

5.0

As a person who's worked in the customer service industry for years, I really appreciate the incredible amounts of patience, care, & interest they show their every single customer. I've been at La Palma twice & both times I receive amazing food & drink recommendations from the staff who have taken the time to learn everything about their products & recommend items they personally believe in. Not only will I be coming back to this bar, I will be coming back to this hotel because of the incredible staff & quality of food/drinks at this bar.

May 25, 2024

on Google

Samuel

3.0

When our food got to the table, it took the staff about 10 minutes (& about 2 minutes after we started eating) to realize that one of the pizzas that was supposed to be given to someone else at the table was actually given to two people intending to share a single pizza. We ended up paying for this error by the staff, as it wasn't clear that "are you alright with this" meant "are you alright with getting charged with a second pizza" & not "are you alright with getting more food on accident & making your friend wait longer." Perhaps just a misinterpretation on our part, but still a bit disappointing to see on the bill. Service was overall slow & lackluster. The restaurant must have been 50-66% full & it must have been about 1 hour to get our food. We were a larger group at 10 people yes, but even for that I feel the wait was a bit long. Food quality was also not that great. I had a Margherita pizza, which even for "just" a cheese pizza was a bit lacking in flavor. Service was overall pleasant. Staff were nice. Take it from a local: Montreal is a great city for food. If you're willing to walk 5-10 minutes in any direction, you'll find food that's better quality, for a comparable price or even less than La Palma.

Mar 10, 2024

on Google