Eggsquis

Serg

1.0

We came here today as a family of three, & what started as an average breakfast turned into one of the worst restaurant experiences we have ever had.

The food was nothing special for the prices. The omelette was acceptable, but the coffee was terrible. They also brought us an extra espresso that we never ordered. We immediately asked them to take it back, yet it still appeared on our bill.

But the real problem started when we tried to pay.

The waitress brought the card terminal. The first transaction appeared to fail on her terminal, even though I had entered my PIN & my banking app showed the transaction as pending. Instead of calmly checking what was happening, the waitress immediately blamed me, saying that I must have done something wrong & needed to pay again.

Then something happened that I find completely unacceptable: she took my personal phone directly out of my hand & walked away with it without asking for my permission or even explaining where she was going.

My banking app was open, showing my accounts & financial information, along with other private applications on my phone. She disappeared with it for approximately five minutes while apparently going to speak with management. I had to get up & look for her because, from my perspective, a stranger had just taken my unlocked phone containing private banking information & walked away.

This alone is a serious privacy & security issue & should NEVER happen in any restaurant.

When she returned, she showed us that her terminal said the transaction was'incomplete.' I even took a photo of the terminal. We offered to use another credit card - & incredibly, exactly the same thing happened again. Once again, instead of considering that there might be a problem with their equipment, the waitress continued implying that WE were doing something wrong.

After approximately 40 minutes of this completely unnecessary situation, we were finally told that their payment terminal was malfunctioning & apparently had no proper internet connection.

So after blaming the customers twice, the actual problem turned out to be their own payment terminal.

We received no meaningful apology from the waitress. Instead, another employee eventually came with a different terminal, & - unsurprisingly - the payment went through immediately.

& the story did not end there.

After leaving the restaurant, we called the credit card company regarding the transaction that the restaurant claimed had been'incomplete.' The credit card company confirmed to us that the payment had in fact gone through. As a result, we appear to have been charged twice & now have to spend additional time dealing with the credit card company & potentially opening a dispute.

So our breakfast ended with:

* an item we never ordered added to the bill,
* a malfunctioning payment terminal,
* customers repeatedly blamed for the restaurant's equipment problem,
* my unlocked phone containing banking information taken away without permission,
* approximately 40 minutes wasted trying to pay,
* no proper apology,
* & now an apparent duplicate charge that we have to resolve ourselves.

This was an absolutely unacceptable level of customer service.

Mistakes & technical problems can happen. What matters is how a business handles them. Taking a customer's unlocked phone without permission, blaming the customer repeatedly, & failing to properly address a payment problem is not acceptable.

We will not be returning to this Eggsquis location & I absolutely cannot recommend it.

UPDATE: We have now confirmed that we were charged twice for the same visit - $98.07 on the first card & $84.35 on the second. The first payment actually went through even though their terminal showed it as'INCOMPLETE.' Because of their faulty equipment, we were made to pay again & now have to dispute the duplicate charge ourselves.

Leovic

5.0

Je suis allé là plusieurs fois & c'est un très bon restaurant.
La cuisine est très propre . Les serveurs & serveuses sont très gentils , & l'ambiance est très agréable. La nourriture est délicieuse & les oeufs sont cuits à point , on a même le choix de viande , d'oeuf & pain. Je le recommande beaucoup. 🙂🙂🙂🙂🙂

Li

5.0

If every egg's key location was as good as this one, there would be no competition for breakfast. The staff at this restaurant are exceptional & I love the new menu items, especially The Gourmet grilled cheese sandwich menu. The staff here include a host of veterans who've been there for decades & a lot of young kids & what I love is there's always a lot of staff & so it's never hard to get service & everything is very clean.

Danae

1.0

I used to go there regularly, since they reopened the staff became extremely rude & tell me they never have a table. When I say I'm ok with waiting they say they have no idea now long it would be. Very disappointing that after a renovation the staff became this way.

François

1.0

Je sais pas si j'y suis allé dans une mauvaise journée mais j'ai eu une mauvaise expérience à ce restaurant, je vous le déconseille.

Jocelyn

5.0

Petit déjeuner ce matin avec ma femme & ma fille, nous avons eu un excellent service & très bien mangé 👌je recommande.

Sylvain

4.0

Brunch rapide en semaine. Excellent service. Bonne nourriture, Cuisson des oeufs juste a point.

Rosie

5.0

Depuis janvier, c'est maintenant L'Oeufstory à cet emplacement, avec la même atmosphère chaleureuse, un service rapide & tout ce qu'on recherche pour bien commencer la journée.

AR

2.0

La serveuse n'écoute pas.

Elizabeth

5.0

Super aimé mon expérience, endroit propre, clientèle sociale & service rapide.