Boustan

Giovanni

3.0

It depends who is working , counter person OK, but the person who cuts meats sometimes you get shawarma bowl lots nice pieces of chicken, sometimes you can't even find or see chicken pieces , just small scraps of meat, same with Pita at almost $20 for a bowl, they should pack it n with nice pieces of chicken, not just rice & salad

Tanbirul

1.0

I came to this location around 3 AM after seeing that they recently extended their hours until 5 AM. It's my go-to spot since I live in the area. I ordered a chicken shawarma bowl, but when I got home & opened it, I was honestly shocked. There was basically no actual chicken in the bowl - literally just CRUMBS & tiny leftover grains/pieces of shawarma chicken scattered over a huge amount of rice. It genuinely looked like someone had scraped whatever was left at the bottom & dumped it into my bowl.

I was frustrated enough that I went all the way back to the restaurant. (Which I never care enough to do) To his credit, the gentleman who seemed to be the night-shift manager was polite & kindly remade the bowl for me. He explained that one of the employees was new & didn't know the proper quantity of chicken to put in the bowl.

What bothered me just as much, though, was the reaction afterward. The manager & some of the staff in the kitchen appeared to be laughing about the situation while I was standing there. I didn't say anything at the time, but I was honestly left in disbelief. I had just driven back in the middle of the night because my meal was served with practically no chicken, & seeing the situation treated like some sort of joke was disappointing.

I understand that new employees make mistakes, especially during a late-night shift, & I appreciate that my bowl was remade without an argument. But there is a difference between accidentally giving a little less chicken & serving someone what looked like the leftover crumbs from the bottom of the container.

I was too frustrated to even think about taking pictures of the original bowl, but I'm writing this review at 3:44 AM, immediately after this happened, while the experience is still fresh. Hopefully, with the new extended hours, more attention is given to food portions & customer service during the late-night shift as I was very pleased to see this location extend its hours but if that comes at the price of food quality then they should just reduce their hours again.

Bang

1.0

I had uber ordered 4 sandwiches & a medium potato. Potatoes were very good & warm/hot. HOWEVER, the sandwiches were given ICE COLD. I'm not talking the food got cold because of the waiting time. No, the chicken inside was cold (gave us 80% salad & 20% chicken but whatever). The bread was cold, as if they gave us refrigerated food. Which is unacceptable since I'm paying for it. If I come in person & you make the sandwich freshly, why couldn't you from the app? Fix your service & stop scamming people, genuinely it is concerning

Beauty

1.0

I only got 3-4 chicken pieces in my shawarma. Very disappointed about this boustan

Mélanie

3.0

My first time coming to this location. The staff were friendly & the place was clean. I found the portion of the meat to be not very generous compared to other chains like Basha or Amir. I got a mixed plate so I was expecting to have a lot of chicken but there was barely any just a lot of beef. Next time I order something else.