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Avis pour Seoul Chako Restaurant
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Les avis mentionnent souvent
sushi(18) grill(17) bbq(15) tip(15) korean(13) viande(11) groupe(11) all you can eat(10) dessert(10) to go(9)
This place angers me. At least make your signage in Korean, why is it in Chinese in the first place? That should already be a dead giveaway. I had to go there because of my friends, & as I have expected, the food had nothing to do with Korean food. All they did was just set up a grill in the table. Even the grill itself was sketchy.
We went to Montreal for the day as a group & had decided to go here for dinner. They take reservations, which was excellent seeing as we were a group of 8-10 people. We arrived approximately 15 minutes before our reservation time & confirmed we would be 8 people. Our table was not ready yet so we were told that we would need to wait, not a problem. When we asked if we could have a seat outside on the patio (which was empty) & have a beverage while we waited, we were told yes we could sit there but we would not be served anything until we were at our reserved table (huh??). It was all prettymuch downhill from there as far as service was concerned. When our table was finally ready, the hostess questioned how many we were when she only counted 7 of us. Our party had not all come so 7 was our final number. As a result we did not get the 8 person table we were supposed to, instead they stuck us in a booth with a chair at the end. Now, we are 5 adult males, the table was cramped to say the least. When I asked about a bigger table I was told no, because we were not 8 we could not have the larger table. I commented that this table was a bit small for all of us & the hostess simply shrugged her shoulders at me & said "Well, it's Saturday & we are busy..." & then walked away. 7 grown men at a table meant for 6 max, one grill to cook the meats on & zero room to put food/plates/drinks/etc. There wasn't even room for us to move our elbows around without hitting the person we were sitting next to or being over their plate of food. Some time went by & our server finally came to the table with 4 waters ... just 4 ... & it was quite some time later that the other 3 waters came. We had to stop him as he walked away to ask for a drink menu ... nothing was offered. The water glasses were disgustingly filthy, covered in fingerprints & cloudy with waterspots. They had a greasy feeling residue on them - quite the turn off. Same went for the beer glasses. But, as you can imagine, there was no point in complaining because they are complacent & unapologetic when it comes to service here. Eventually we put in our order for our first round of food. That came fairly quickly & was eaten even more quickly. When we tried to put in a second order we were told that we would have to wait as we were not allowed to order more food that quickly. Each round of food was either missing items that we had ordered or had items that we did not ask for. The server was unattentive & we had to constantly give our orders for additional food to other servers, the bussers, etc. Then it came time to pay the bill ... low & behold this is when we are told that there is a 15% automatic gratuity because we were more than 6 people. Now, I have no problems with tipping, & 15% is a minimal tip for average service, but in this case, it was not earned at all. The only up side to the whole experience is that the food was actually quite good. The service, however, was not even worthy of a ranking of mediocre. Will not return here again, nor will we recommend it. Lesson learned.
Hello, I was at your restaurant this evening. we were a walk in of 2 with no reservation. We asked how long around it would be & the hostess said around 45 minutes. An hour went by & I went to go ask her how long it would be. The hostess continued to explain that IF the reservations at 830 did not show up, then she would have tables for the walk ins. This means that if ALL the reservations at 830 do show up, then the 20 something people waiting in line for a table would have to wait ANOTHER 30 minutes. This is no way to run a restaurant. I myself work st a restaurant & I understand that walking into a restaurant with no reservation usually means a wait time, HOWEVER, a hostess should not lead over 20 people by saying around 45 minutes, & then an hour passing & we are told if reservations come we won't have a table. This is UNACCEPTABLE.
The food here is not bad, I enjoy the fact that we can do our own BBQ.I recommend to go with a group of no more than 4 ppl, if not it will take forever to get a piece of meat in ur mouth. Only one grilling stove for a table of 4! Good selections of food. But dun bring ur Canada Goose there or else ur Goose will smell like Chako.
I have been to this restaurant four times & the concept is really fun! Great place to go in a large group. The chicken is a fave of mine. Service is not that great, some waiters rush you.
I went to the restaurant on my birthday to celebrate. We were exactly 19 peoplie. Lets start by the pros. Pros : When going in, waiter/bus boys were waiting for us since we made a reservation. They were friendly & helpful. The best part of it is that they explain how it works clearly & very very fast on servings. A male waiter came & gave us good information for how it works & he's very friendly. It would've been better if he smiles a bit more but that does not matter as for we're not going to see a smile. Price was fairly reasonnable since it's self serve/buffet. Cons : Service was great until payment. They had to ruin my birthday & dened the fact that they made an error. After the payment, we, 19 people were ready to go. Then suddendly we heard a "Wait". I knew from that moment, we're going to be unhappy. They accuse us for not paying 2/19 bills. We clearly paid everything & it was also recorded by the camera. At that time, there were a waiter behind us with a really disgusting emotion. For the first time, I felt that we're treated as thieves. The manager (assume she is since she was leading the other waiters) was no help at all. At the end, I had to leave my phone number & name. This is the third time I went & will also be my last time. I will recommend this restaurant despite the foods we're very good. The service before payment were somewhat excellent too. So if you're 4 people, don't hesitate to go. However, the more you are, the more problems you'll get. Worst birthday party ever, I will not return.
When I got to this restaurant with a coworker, we waited near the entrance (outside) for a server. After a bit of a wait, we went inside & were then told to go back outside. Finally someone seated us but we had to wait another 10 minutes to get menues, a clean grill & utensils (my coworkers got utensils, I didn't). We finally ordered some food. A bit from the kitchen, stuff like sushi, dumplings, egg rolls, rice, etc. It was very good. When we finally got out meat & our grill cleaned, the real party began. If your grill is very hot, the cooking process will go very fast, so try not to fall into too deep of a conversation, lest you forget your meat burning on the grill! We ordered beef & squid & veggies to grill, it was all fresh. We would add soy sauce to the food as it was grilling & it would turn into a syrupy salty sauce, it was excellent. The service left quite a bit to be desired: it was slow, the servers would never come outside onto the terrasse, & it was very hard to get their attention. The food, however, was very good & I would go back again, hoping for better service (& I may just avoid a seat outside).
En français: C'est plutôt bon. La viande est bien marinée. Il est plus avantageux d'aller à ce restaurant pendant l'heure du midi durant la semaine. Le personel est très gentil & je recommandes de prendre la crème glaçée au thé vert comme dessert! :) English: It's pretty good. The meat is well marinated. It's better to go there during lunch time on weekdays. The staff is really nice & I recommend taking a green tea ice cream as a dessert! :)
