Come and enjoy our authentic thin crust pizza, savory gourmet pasta and signature mussels & fries at our innovative concept known as Ottavio. Our chef and sous-chef create traditional and modern dishes, using only the best and freshest ingredients. Our accommodating staff will receive you in a chic urban design. Pure and simple, hot, artistic and totally original. The large cushioned chairs and well spaced tables allow for a comfortable dining experience. What better way to compliment your meal than to bring your favorite wine or beer. We pride ourselves in offering great value along with friendly and efficient service. Experience why Ottavio is the premier choice by the celiacs. Our reputation is irrefutable.
Ottavio is widely praised for friendly, attentive service and a welcoming atmosphere, with a diverse menu that includes standout gluten-free options, clearly identifiable utensils and careful preparation to prevent cross contamination. Diners highlight tasty pastas, pizzas and arancini, a compact, clean space that stays lively yet not overly noisy, and a flexible, value-friendly lunch and dinner experience, with the option to bring your own wine. While most reviews are positive about the food and service, a few experiences note slower service on busy nights, occasional inconsistency in portions or pacing, and some comments on price being high for certain items. Overall, Ottavio comes across as a reliable choice for groups and coeliacs seeking reliable gluten-free options and a convivial setting, with many guests planning a return.
Unfortunately we had a terrible experience. The service was beyond slow & inept. After 45 minutes had to ask for our salad. Told it was coming after we had clearly seen it go by us the server looking confused & salad returned to kitchen
Staff was overwhelmed
After finishing our salad we waited another half hour for our pizza to arrive. Again had to flag down our waitress who blamed it on the kitchen
The group of 7 beside us who had ordered after us had received their appetizers & main meals & practically finished their meals
The group of 4 behind us received their food pizzas & pasta within 25 minutes
At this point we had finished our wine & lost our appetite & were beyond frustrated. We flagged down the waitress told her to cancel our pizza & bring us the bill for the salad. After a 10 minute wait another waitress arrived with the "cancelled" pizza
We refused it & asked for the bill waitress tried to excuse the service saying they were over booked. Plenty of empty tables & everyone else but the 2 of us clearly eating.
They comped us the salad & gave us a gift card for the "next time
If the service is as bad as last night there won't be too many future visits.
Honestly a ruined evening for us & we left having eaten a shared salad & a bread roll that no longer is served warm. 2 hours of wasted time.
Nous étions dernière banquette à côté de la cuisine & des toilettes alors qu il y avait d autres places de disponibles & cela même à notre départ. Nous étions à côté de un gros groupe qui fêtait un anniversaire donc très bruyant. Nous avons dû attendre plus de 40 min notre facture après l avoir demandé. Vraiment très déçue. Je vais régulièrement à ottavio à Laval cela n à rien à voir avec l expérience que j ai vécu ds votre restaurant. Je suis vraiment déçue.
Jan 20, 2024
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Merci de nous avoir placé à la table demandée. Que ce soit à Saint-Léonard ou Saint-Laurent, les réservations en ligne sont toujours respectées & l'accueil toujours très bien. Petite note pour la nourriture: si des plats de pâtes sont commandés, le service de fromage parmesan devrait automatiquement être offert. Sinon, le reste est très bien.
Très bon service , la nourriture etait bonne .
Je trouve qu ils ont augmenté les prix exagérément, $20 pour une entrée c est trop , un pizza $26 , un plat de pâtes $28, à deux sans flat flat $ 86 . À vous de juger,,
