Hello. I have literally never been compelled to write a public review before today. I have, in fact, never written a bad review in my life. However, my experience at Osco! was so uniquely awful that I must inform the good public of Google Reviews what we experienced today.
First of all, the entrance is inside of a mall, which in & of itself is not a problem. However, the entrance is exceptionally difficult to find, I literally found the forbidden section of an active construction zone in attempting to follow the signage to this restaurant.
Once we did find the entrance, which involved a separate, unmarked door, an escalator, & asking hotel lobby staff, we were seated with our first waiter. We asked for recommendations about the Absinthe, as it is marketed as an Absinthe bar. However, he seemed confused, & simply read us the menu. After the first waitor took our order, a different waiter came, without explanation, & confirmed our order in a tone of voice that made me think we had somehow ordered incorrectly. He was our waiter for the rest of this unique experience, despite the fact that first waiter was still there & serving other people. Stuff happens & it's literally fine, but we don't know if we somehow mortally offended the first waiter by asking for recommendations.
Our drinks came, & were fine. For $18 they could have been better.
We both ended up ordering the same thing, the half Cornish hen, which I feel the need to point out was like $40. It was around this time that we realized that everyone else had bread, & we did not. We would have maybe brought this up, but the waiter change & what was to come made that seem like the least of our problems.
Our half Cornish game hens arrived. Like, I am not a seasoning freak. I am literally Irish. However. It was so unseasoned. But after penetrating it's season-less, slippery skin, we realized both were raw on the inside, while overcooked on the outside. Again, not an expert, but it was literally bleeding as well. I ate some of mine, & my sister ate two bites. The accompanying fries were just okay.
At this point, we simply had to make a hasty retreat. We tried to flag second waiter. At one point, he came & asked if everything was okay, to which the raw meat was ostensibly obvious. I started with'yeah, just the-' but before I could finish the sentence, he was gone. To be fair, it's a little bit on us for not complaining about the meal. We also could have taken pictures, but thats not something we would normally do, & were just so confused. We were so dumbfounded we just needed to leave.
Next, we tried to wave him down. He just waved back & walked away. Eventually, we were able for the check. He cleared the untouched plates. Here again, I will admit we could have complained, but we didn't want to draw out the experience any longer or have a conversation about the raw meat, lack of bread, & waiter confusion.
We left 18% tip, because life is hard. We don't know what to say, but felt the need to warn others. If you see this, Osco!, please let us know if we mortally offended first waiter. Also please know it is NOT on second waiter, he seemed like a lovely person. Also there two managers there, which I cannot reconcile with the weird service or raw chicken.
Overall, go here if you want, but do NOT be bamboozled by the promise of the charming exclamation point or eclectic interior design.
The interior design was absolutely amazing-stylish, inviting, & full of details that made the space feel special. The staff were great as well, very attentive & friendly, which made us feel welcomed from the moment we walked in.
When it came to the food, I had mixed feelings. I didn't enjoy the steak; it didn't seem very fresh to me, & for the price, I expected better quality. However, the club sandwich was a highlight-it was packed with flavor & very satisfying, even though it was a bit oily for my personal taste.
Overall, it's a beautiful place with excellent service, but for me, the food quality was a bit inconsistent.
