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It’s the little touches & acts of service that make stays at hotels worth the $$, but this was not worth the stress & hassle. Terrible customer service, terrible organization & a multitude of issues with our stay. Long story short; Go somewhere else if you want a stress free stay in Montréal.
Not only was 1 out of 2 rooms not ready upon checking at 3pm, but it took until 5:15 for our second room to be available.
Not to mention they couldn’t give us early check-in, (we worked around it) so I planned for a friend, who was not staying at the hotel to decorate for me. They had me come early to “pre-check in” ensuring my friends visa would not be taken if i came to check in ahead of her. But alas, they took her credit card anyway, ensuring her as well she would not be charged. In the end they charged her for one of the rooms, & mine on the other. After calling to rectify the issue they very promptly charged my visa for both rooms, but did not show as much haste to refund my friend. She has yet to be refunded. I had to call the hotel again, weeks after our stay, to ensure they actually did refund her.
After the constant issues with our stay, & our bill, we have not once heard an apology or been given some kind of compensation for our troubles from Hilton. Not even an offer of extra towels for the women waiting ( they were aware of the 7 women needing to shower) for the second room to become available. Disappointing experience to say the least & none of us will be going back nor will we ever recommend it.Voir plus
originally, I ate at Circo's because I had a show to catch at place des arts & it was convenient for its location. However, I was AMAZED!!! I did not expect to have such a great experience. We were two couples & we actually had a better time at the restaurant than at the actual show. The food was phenominal & the service was quick & helpful. The waiter's suggestions for the stater dishes & the wines were perfect. I am also a ribsteak fanatic, & usually the "cuisson" is never to my liking, but the cooks at Circo's cooked everything we ordered to perfection. From the ribsteak, to the filet mignon & also the tuna steak, everything was perfect!! What was also nice is that we told the waiter we needed to be at the show at 9pm & he kept on reminding us what time it was, the status of our meal, how long it will take, & ultimately he got us out of there on time (which was an amazing feat in itself since the restaurant was so busy). I recommend this restaurant to everyone! You will not be dissappointed. My brother is turining 40 years old & I actually canceled the reservations of the original location to have the party at Circo's (25 people), they do private parties too! See you there.
Circos Restaurant surprised me with their excellent food & amazing service. I had dinner there one night with a friend from out of town who was staying at the Hotel. Ever since I went back twice already with some friends & work colleagues. The cheese plates are amazing at Circos, not to mention the outstanding presentation of it all. I also had the halibut most recently & it was an absolute delight! & for dessert, you can't go wrong with their famous chocolate soufflé accompanied with a good port, it is out of this world for any chocolate-dessert lover! You won't be disappointed! I highly recommend this restaurant to anyone looking for a great restaurant with exceptional food & service at a reasonable price.
Wow! I been there 2 times already , the first time was with my wife just before to go at the Place des arts for a show & the service & food quality was phenomenal from the beginning to the end everything was perfect. Professionnal waiter , nice ambiance & good quality that's all I have to say.
The second time I brought some business coworker with me & it was as perfect as the first time.
I recommend without hesitation that restaurant to everybody.
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