Nespresso Boutique
| lundi | 9:30 - 18:00 |
| mardi | 9:30 - 18:00 |
| mercredi | 9:30 - 18:00 |
| jeudi | 9:30 - 18:00 |
| vendredi | 9:30 - 18:00 |
| samedi | 9:30 - 18:00 |
| dimanche | 9:30 - 18:00 |
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Note sur Google*
Merci beaucoup Storm pour l'excellent service !Voir plus
Wonderful staff & beautiful place, just the customer experience is pretty frustrating. With only a limited amount of people being able to go upstairs at once & needing to go back downstairs to pick it up, I would have understood if the coffee was stored upstairs.Voir plus
Service a la clientele impeccable, toujours prête a nous servir & a nous faire gouter au cafe. Special mention a Michelle. A tout les fois elle me donne des super recommendations. Jamais déçu. Merci beaucoup.Voir plus
Après plusieurs appels fastidieux & infructueux avec le service téléphonique de NESPRESSO pour une piece défectueuse ( le mousseur à lait intégré) sur une cafetière encore sous garantie, je me suis rendu à la boutique de la rue Crescent où M. Storm & le gérant ont bien compris le problème & accepté exceptionnellement de remplacer la cafetière fautive. Alors merci & bravo à cette équipe qui a réussi à "rétablir" la marque NESPRESSO qui nous avait extrêmement déçus étant incapable de remplacer une pièce défectueuse par une pièce (de la bonne couleur) & ce après 3 envois par la poste. Espérant que NESPRESSO arrivera à corriger ce service plutôt défaillant .Voir plus
Found the Southeast Indian worker here who couldn't be bothered to provide a good customer experience. She did the bare minimum & her facial expressions - even yawned to my face - were just annoying af. She was lucky I wasn't in a bad mood at the time. Giving this place 2 stars because the boutique is nice at least & had all the pods I needed, but the Indian worker here is horrible. Tip: don't deal with her & ask for someone else. That's what I will do next time 😀 Owner - how is she still not sacked? She obviously does not want or belong in customer service.Voir plus
The woman that works here is quite knowledgeable but quite rude. She's a bit impatient with customers, but very rude with the male employee who is new. In the 15 minutes I was here some of her comments & actions to him -'you had one job' when some sleeves fell, rolling eyes & loud groan when he was learning to input welcome offer for the first time ever, stopping him mid-bagging to go do something else. Felt bad watching him as he was doing fine. Got all my coffee & supplies so that was the postive.Voir plus
Luciana at Nespresso was exceptional! Her knowledge, politeness, & friendliness made my experience truly delightful. A standout in customer service!Voir plus
Poor customer service when calling in. A delivery attempt came long after our business closed on a Friday & when tracking details were vague, I attempted to get a confirmation on the phone that the courier would try again. They won't contact the courier & just say they will order a replacement. We are now out of coffee & she then laughed when I couldn't understand her French accent & kept saying "here's the thing" being completely uncaring of our issue. There should be a way to specify hours for business deliveries or manage your courier service better. Still waiting for coffee....Voir plus
Not listed in the Eaton Centre directory. Unless you know they are in the Hudson's Bay store you would likely never find them. But the samples are great. The store is clean & organized. The staff are kind & efficient.Voir plus
Very nice & organized boutique for coffee capsules shoppingVoir plus