Overall, Benny & Co. is praised for chicken that is well cooked and flavorful with good sauces, solid portions, and a clean, refreshed dining space that feels cozy. Service is described as fast and generally courteous, with management responsiveness noted in some positive updates. Yet several reviews report inconsistent experiences including delays on Sundays, restrictions on dining in after ordering for takeout, and encounters with staff perceived as arrogant or inexperienced. Delivery and online orders show frequent mixups such as missing items, wrong sides or sauces, and food arriving lukewarm or cold, with compensation offered sometimes deemed insufficient. Despite these issues, many customers keep returning for the quality of the chicken and the overall experience, hoping that the improvements seen in renovations and service continue.View restaurant profile