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Ben & Florentine - Ben & Florentine Restaurants

Ben & Florentine

Open until 3 pm
(181)
Drummondville
BreakfastCrêpes

Review Summary

Ben & Florentine shows a range of experiences from warm, attentive service and solid breakfasts to slow, disorganized periods with long waits and mixed kitchen execution. Some patrons praise the food as generally good, with generous portions and a friendly, welcoming staff, while others report issues like missing items on orders or invoices, cold plates, refills and drinks slow to come, and inconsistent service quality, especially on busy weekends. Weekday visits are described as more reliable than weekends, where the owner presence sometimes coincides with a less welcoming atmosphere and longer waits. Cleanliness and ambiance are generally positive, but a few visits note miscommunications, staff not offering extras or explaining charges, and occasional professionalism lapses. Suggestions for improvement include faster seating and ordering, more consistent table service and refills, better billing accuracy, improved staff training, and maintaining cordial service even when busy. Overall, the restaurant delivers solid flavors and a pleasant environment when service runs smoothly, but the weekend experience can significantly affect impressions.View restaurant profile

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