I've been to the restaurant many time for pick up. I have never stayed to eat at the restaurant. Never have a problem with the pickup. The food is amazing. I love the pad Thai, the home rice and dumplings. This week we decided to order in as bad weather. It took one hour to get the food , I fully understand not the greatest weather. The issue was we got the wrong order. When my boyfriend called the restaurant to advise we got the wrong order the manager said will give you 10% discount next time order. The manager said that he cannot bring us new order and we most likely did an error when we placed the order. The manager was blaming us. The manager said when we called in we mentioned we wanted # 43, I can definitely say we specifically said chicken pad Thai When my boyfriend called to place order was very clear he said chicken pad Thai as my boyfriend hates sea food. When my boyfriend said to the manager he needs to send a new order, the manager replied we always call in after we get order and complain. I could not believe he said that. We never order in always pick up. They Cleary did a mistake but did not want to own their mistake. I can't believe they did a mistake and we spend 35$ dollars and they wanted to give me 10% rebate on next purchase when they did a mistake. Also the manager was blaming us. No respect. How can this person have a business being so rude. I will never go back. We ended going out and getting McDonald as we were so hungry.