I have been to this resto a couple of times a couple of years ago. I would never have said anything bad about this place, until my last visit. Went on a Sunday at 5:30 - party of 15 guests. Service was just horrendous. It took about 45 mins to get our entrees (one which did not come at all). I ordered the grilled chicken breast with vegetables. My chicken was still slightly pink which turned me completely off considering I am pregnant. (pink chicken isn't safe for anyone to eat let alone a pregnant woman. We had to ask the waiter 3 times if he could bring our table some more bread. I didn't get ONE refill of my glass of water ALL NIGHT. I had such a bad experience that I completely lost my appetite and asked the waiter if he could pack my meal to go. After paying for our bills I realized he had never brought me back my meal that I asked him to pack. Even though chicken was still pink I figured I'd cook the rest of it myself at home. Next day, went in my refrigerator to get my uncooked chicken out, only to realize, HE DID NOT GIVE ME THE CORRECT PLATE!!!! I had a tiny piece of chicken in the Styrofoam plate with a whole bunch of French fries. I had never ordered French fries and certainly didn't have any on my plate at the table. So he gave me someone else's mostly eaten meal and someone else went home with an entirely new plate. I usually hate such tough criticism, but honestly it was just unacceptable. Will NOT be going back to this place...

Hello foodie1234, Thank you for your visit and feedback. We are very sorry for the unpleasant experience you had with us and we immediately looked into your comments and our manager that night was not aware of the situation (every dish returned to kitchen the manager must be informed), so we are looking into why this happened. Would you be able to provide us more information (server name, invoice #) to help us investigate this matter? Again we apologize and we hope you get back to us with more info so we can address it with our staff. Thank you, Michael, co-owner, Enoteca Mozza.

Enoteca Monza

26 nov., 2015

I'm sorry, but I feel a little worse for the server than I do for you. The hormones from your pregnancy must really be getting to you. I used to be in the service industry, and you sound like the type of person that nobody likes to serve. I'm assuming you've never worked in the service industry, and until you do, don't be so quick to criticize. May I just suggest that next time a piece of meat is not cooked to your standard, just send it back instead of running home to write about your experience. I've done it a few times and had absolutely no problem. Hope this was helpful!

restauranteur501

09 mai, 2016