We were a party of ten, having travelled into town from Ottawa, Toronto, Kingston and Hudson. We had previously made a prior reservation for 12.30 pm We arrived at Piazza Romana on time to find that our table had not even been set up. Moreover, there was only one waiter on duty and, apparently one chef in the kitchen. No sign of a manager, who was only due to show up at 4 pm. Our order was eventually taken at 1.45 pm. a full hour and fifteen minutes after our arrival. We had repeatedly tried to get the attention of the sole waiter since one of our party had to leave to attend a funeral at 2.15. Eventually meals began to arrive at 2 pm. We were unable to fault the quality of the food when it finally did arrive, but to have just two staff in attendance at lunchtime on a Friday speaks of sheer incompetence and, as far as we were concerned, was totally unacceptable. Although we have dined at Piazza Romano in the past and been happy with the experience, you can be sure that we shall be reluctant to recommend your establishment in the future.