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StephenCh-764

Membre depuis

mercredi, 15 août, 2018

India Rosa Plateau
Le Plateau-Mont-Royal
Service
Nourriture
3.0

2018/08/14 Dinner 19:00 Positive points: -The cocktails were really good. When I saw who was behind the menu, I knew it was going to be great. -Food wise, it tasted really good. -The restaurant itself looks great. -The location is great. Negative points: -The service was horrendous! Not because of the waitress who had to do the whole restaurant, which was filled, by herself, but due to the fact that the management team understaffed the whole place. The cocktails took long to get to our table even though I could see that they were already made and sitting on the counter. The waitress took a while before bringing our cocktails, taking our food orders, bringing the food and taking a second drinks order. Everything took way too long than it should. One of our party members went to management to complain. The waitress and busgirl came to us quickly, gave us water and such. She asked one of our party members if there was a problem after hearing a comment about herself. That said party member replied, in my opinion considering I have worked in the business, in an improper way to address the issue at hand that was mostly out of the waitress control. Of course the waitress could of said sorry and explained the situation. Those words never came out clearly as they should of had. Most would of been at ease with that. We could see what was going wrong from the get-go. -No staff member had a smile beside the bartender and one member of the management team who greeted us out at the end of our meal. -The waitress told us she quit the job. -The air conducts were dripping water on our party members sitting against the wall due to the condensation. -Prices are high for the portions served. I can get a better quality/price option in an older Indian staple institution in Montreal. -The restaurant which is rather new (about 2 months old), already have their menus damaged and stained. They already require a replacement. For the money they will spend if they decide to do so, they could of laminated every single one of them, clean them up at the end of every shift and voilà! Clean menus for the next day. Conclusion: -There is much room for improvement. The location is great and the cocktails gets you going on a great foundation. If I ever come back, I am sitting at the bar where I believe we would of got a better service.

15 août, 2018
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