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Saturday, March 03, 2018
I was at your restaurant this evening. we were a walk in of 2 with no reservation. We asked how long around it would be and the hostess said around 45 minutes. An hour went by and I went to go ask her how long it would be. The hostess continued to explain that IF the reservations at 830 did not show up, then she would have tables for the walk ins. This means that if ALL the reservations at 830 do show up, then the 20 something people waiting in line for a table would have to wait ANOTHER 30 minutes.
This is no way to run a restaurant. I myself work st a restaurant and I understand that walking into a restaurant with no reservation usually means a wait time, HOWEVER, a hostess should not lead over 20 people by saying around 45 minutes, and then an hour passing and we are told if reservations come we won't have a table.
This is UNACCEPTABLE.
Mar 16, 2020