Extremely poor sanitary measures. First I find a bug, now I find a string of hair. Few years ago, I found a bug in my soup but I did not write any bad reviews because I thought I may have been unlucky. Today, I found hair which was clearly not mine. If you look at the picture, above is the hair I found and below is mine for comparison. You can see that the hair above is not mine because: 1) my hair is clearly much shorter (note that the hair I found was split in two while I was pulling it out of my mouth) 2) my hair is black while the hair above is light brown. 3) the hair string above is much thinner than mine. (For this website, I could not attach a photo) 2 years ago, when I had found a bug in the soup, at first, I thought it was some sort of a thin black bean and wondered why there would be a bean in my pho. I pushed on it with my chopstick and saw wings sticking out. I wanted to puke. The restaurant refunded me the soup (which is why I did not post any bad reviews at the time) but they never apologized. Instead, they asked me why I had eaten the soup if I had found a bug, insinuating that I put the bug in myself. (This is because I had only found the bug floating on the soup when I had almost finished eating it.) I don't understand how anyone could eat from here. You think this won't happen to you, but think again. Go to a clean pho. These pho's rarely keep their sanitary measures and this one was not an exception clearly. This restaurant will never change as long as you keep paying for their dirty soups.