When I arrived, there was a 25 minute wait. We decided to wait. After 35 minutes, we were offered a seat. I didn't mind the wait, It was my fault not to take a reservation before hand. After 10 minutes, someone came by to give us the menu and bring us water. It took 15 minutes before they came back and ask us what we wanted. We ordered. After 10 minutes, we received our soup and bread. We waited 35 minutes before the waiter come to see us. We made him sign, he always pretended not to see us. He told us "We have 3 groups today, so it's gonna take an additionnal 10-15 minutes". We Have been there for more than an hour and a half already and had eaten bread and soup, so leaving wouldn't have been ok, thats what I tough, so I stayed. But why should I be penalized if there is so many groups, should you have a staff accordingly? Why would the groups who arrived after us, be served first? Since he was there now, I asked for water refill and other bread for the wait. We never had either. We we finally received or meal 20 minutes later, we finally had water. We asked to put our wine bottle on ice, because he was hot at this point. He left. He never came back. We had to open our own bottle, and serve our own wine. the whole meal. I mean, even in the cheapest restaurant they do it for you. Anyhow, we drank hot wine. The food was good. Honestly! But the service... At this point we wondered where were the kids brevage. it was supposed to be included in their meal. We asked the waiter, and he responded "Well you didn't ask." REALLY?? When the waiter came with the bill, I told him I was really disapointed. He asked me If I wanted to talk to the owner. I agreed. The owner walked toward us, and obviously in a bad mood asked us whats the problem. I said that the service had been really bad overall and that it was a really long wait. He said, "well my waiter told you it would take more time because we have groups no?" I responded "sure, but we had been there for already an hour and a half before that!" Well You have been warned and been served in a reasonable delay, is there anything else? If not stop wasting my time"? He was VERY condescending and arrogant. We barely looked at me when I spoke, looking up in the air, squeesing his mouth, while mumbling "Hum hum", "hum hum". He didn't care at all. I wanted me to shut the hell up, pay and leave. When I left he even said, been a pleasure, come back anytime! NEVER will I go back.