I recently dined at this restaurant for a friend's birthday celebration. Normally I would understand when hosting a large group that a restaurant's service could be less than its normal standards, due to the challenge of dealing with a couple dozen people at one table. I ordered my steak and asked for it to be "medium rare", but it came medium. I asked the waitress to take it back and she did gladly (the waitress was very accommodating.) HOWEVER, her manager came back maybe 5 minutes later with the same steak, cut open, telling me it is medium rare. Then he tells me that due to lighting I can not tell but it is pink, and then contradicts himself and says kosher steaks can not come pink or bloody at all because they are kosher. Long story short, he gave me back the same COLD steak and argued with me. I was embarrassed and appalled with his reaction (being the manager). I will never return to this restaurant after being treated that way and warn anyone who plans on hosting a large party to beware!!! Given the fact that this restaurant is "known" as a steak house, I think it's ridiculous to not be able to get your steak cooked to your liking because of how many orders are coming in. THIS IS WHAT YOU ARE SUPPOSED TO SPEACIALIZE IN!!!

Kosher steaks can never be cooked medium rare because in kashrut, all blood is eliminated. No need to put everything in caps and "scream". If you want a medium rare steak, go elsewhere.

gnamian

06 oct., 2014

A) then why would the waitress take my order and not advise me of that at the time I ordered B) you are in a service industry. You condone treating customers rudely and with disrespect? What happened to the customer is always right? And you say to go elsewhere? This is a good business practice? Clearly you must not have much repeat business and probably rely on being part of the few kosher options in this city. What a shame

chaser

07 oct., 2014