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Mr_Riddick

Membre depuis

vendredi, 10 août, 2012

Universel Déjeuners et Grillades
Centre-ville
Service
Nourriture
2.0

Once before I had joined a potential employer at Universel for an interview over breakfast, and decide I wanted to try breakfast here again on my own. When I arrived at the door, I waited almost 3 to 4 minutes for someone to greet me, several servers had passed without so much as a “Hi” or “Someone will be right with you”. Finally, I was shown to a table on the front terrace. I think it’s important to note that the restaurant did not seem that busy. I noticed 5 or 6 occupied tables on the inside, and there was only one other table on the terrace with a party of one, with plenty of staff on the floor. Once I was seated, there was no server in sight for almost ten minutes; no one came out to offer coffee, a beverage, or to take my ordered. I also noticed that no one was checking on the one other table either. There was a bus boy, who completely ignored the fact there was a new table, and didn’t bother notifying a server. It appears that neither did the hostess. After waiting nearly 10 minutes, a server finally came to my table to take my order. I order a simple 2 eggs, bacon and sausage, coffee, and OJ breakfast. A couple of minutes later, another table of one arrived, and were seated at the table in front of me. A different server promptly took his order. A couple of other tables arrived in the meantime as well. After what seemed like an a long time after ordering, I still have not been served my simple breakfast, the gentleman that arrived after me was served his breakfast, and then a table that arrived after him was also served their breakfast. At this point, I was about to stand to find out what was going on, and the server come out with my order. She served the breakfast, but had forgotten the toast, as here MO was not to be available; I had to ask the hostess for the toast. As for the food, it was good, everything was cooked perfectly, and satisfied my hunger for a full breakfast, but it was not so exceptional to make it worth the wait for 2 eggs, bacon and sausage, coffee, and OJ. When I finished eating, the server was of course prompt with the bill, the only thing that was promptly delivered the entire experience. Then, again I was waiting to pay the bill, at this point I was impatient, and eventually had to get up and go to hostess station, where the manager had to give me the change for my bill. I quickly mentioned to the manager about my experience, but he did not seem to care much, so I dropped it and left.

14 août, 2012
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