Visited Restaurant Elena (specialty pizza) on Dec. 13, ordered Proseco and was given Champagne by our waitress Ann. We were not told they did not have Proseco. Realized once at home we were charged $160 for Champagne which was not even on their menu. Called the restaurant that same night and left a message for the manager. Elizabeth the manager called back the next day. She was not very polite or supportive, I therefore asked to speak with the owner Ryan Gray from Nora Gray and new restaurant Gia in Montreal. Elizabeth left a message later that day offering a refund of $85 plus $17 tip on the bottle. I accepted the offer. After several calls since the offer, no one has returned any calls NOR have I received any refund to date (Dec. 29). You would think customer service is important however, clearly it is not when the MANAGER and OWNER himself doesn't care to return their calls or keep their word. EXTREMELY DISAPPOINTING!