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AshleyMtl

Membre depuis

dimanche, 17 juillet, 2011

Piazza Romana
Pointe-Claire
Service
Nourriture
2.0

I was not very pleased with my experience here. The food was similar to other Italian restaurants, but the service we got was terrible! While ordering I asked if it was possible to change my pasta that comes as a side dish to my veal from a meat sauce to an alfredo sauce (on the menu for a full dish the difference is $1) and my waiter replied "Of course that's no problem at all"! Once we were done eating our appetizer, (escargots gratine- pretty good, but they dont tell u they charge $3 extra for gratine, which i find is more than most places)I looked at the time and it was 7:25...We waited and waited, we saw people who came in after us get their food, but its when I saw those people leaving I decided to look at the time again and it was 8:05! So I figured they now forgot about us, so I tried getting the attention of our waiter to see what was going on. Another waiter came to see us instead and went to the kitchen to see what was going on. About 10 mins later our food finally arrived. Once getting the bill I was surprised to see my veal cost $28 when on the menu I remembered seeing $24. I asked the waiter and he agreed it was a mistake. The manager came by our table and told me it was because it was $4 to switch the pasta, and $3 to add cheese to the escargots, and they just add it to the price of the dish instead of making it a separate item (which I find makes it quite sneaky since many people do not look in detail at their bills) I still find it quite odd that they would charge $4 for the change of sauce when the difference on the menu was only $1, and its not like I was taking some sort of seafood pasta...just a cream sauce instead of a meat/tomato sauce.If I was warned beforehand that it was $4 for any sauce, then I would have either stuck with what comes with the meal, or would have spent the $4 to get a better more tasty one I would have enjoyed more!! The manager had horrible human relations skills. Everytime I tried to speak, he would interrupt me. I had to actually ask him if he could let his customer speak for a second! He said it would be ridiculous of them to warm customers about hidden prices because it would offend them since it would apparently hint that they are cheap and cant afford it! I've personally never heard anyone complain about being warned about extra fees... So if you go, check your bills carefully and ask if anything costs more!

21 juil., 2011
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