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marysarli

# d'utilisateur

59677

Membre depuis

samedi, 09 avril, 2016

Resto Café Oxford
Notre-Dame-de-Grâce (NDG)
Service
Nourriture
2.5

It was the first time coming to brunch at this resto, and we were pleased with the quality. We were a group of 7 (including 3 children) and everyone enjoyed their meal (pancakes, French toast, eggs...). However, we were disappointed with the customer service regarding the 15% discount coupon that was offered via the Resto-Montreal site. Both parties downloaded it on our cell phones and presented it to the waitress upon ordering, as indicated in the instructions. However, at check-out, the coupon was not honored at all. We were told several excuses to either make us feel that we in fact did get a deal, or to place the blame on us: example: "the coffee was not charged", "only one coupon per table allowed", "the coupon was not presented at the cash", "the menu states the coffee will be charged if another deal is presented". Sadly, these statements are not supported anywhere, regardless of the owners' claims. We walked out feeling dizzy by the run-around we were given, and the coupons were not honored for either party. It is unfortunate that a long-standing business such as this one goes through these lengths to get new customers, yet does not know how to keep them. Although the quality of the meal was good, the quality of the service was not close enough to make us want to go back.

11 avril, 2016
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